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BPO Account Director (Travel Domain)

Location: Chicago, IL (USA)

• IGT Solutions is currently looking for Account Director; the successful candidate will be responsible to develop account level strategy for customer/s.
• Overall leadership of the account in order to nurture the account from delivering the business objectives and providing an overall strategic direction

Vertical: Travel & Transportation/Airline/Hospitality/TTLH

Essential Experience:

• 14 - 18 years of experience in account management
• Meet or exceed sales revenue/profitability and customer satisfaction goals in USA region
• Should have deep knowledge and understanding of the Travel technology market, Competition & Market trends in BPO industry
• Develops and Establishes Short & long-term Strategies for account with respect to annual budgets and activity plan consistent with the agreed strategies
• Build and Maintain Customer Alliances and partnership to drive for results
• Provide strategic support to the shareholders on Business Plan Review/ implementation with quarterly and yearly reviews with customer and internal shareholders
• Accomplish the account goals and objectives

Personal Style Enablers:

• Diligence in following through Operational Parameters
• Innovative and able to foresee market conditions
• Build and sustain relationships with key people in the Customer Environment

Primary Job Responsibilities:

• Build and Maintain Global Alliances and partnership with Industry Relationships
• Provide strategic support to the shareholders on Business Plan Review/ implementation
• Accomplish the organization's goals and objectives
• Manage client expectations, participate in steering committee review meetings

Education:

A bachelor's degree is desired. M.B.A in marketing & sales is preferred.