Service

Sales, Reservations and Orders

Stay truly connected to customers at all times, with the combined power of AI and ML

Sales, Reservation and Order Services

A successful customer acquisition strategy requires the right mix of skilled manpower, processes, and technologies. However, many organizations struggle not only to achieve the optimal mix needed to maximize their sales outputs, but also to cross-sell & up-sell their services.

IGT provides intelligent solutions that enable companies to acquire new customers in a cost-effective manner and maximize their ROI.

IGT Offerings

With a wide exposure across multiple geographies and proven expertise in sales conversion, the ‘Sales, Reservation & Order Hub’ at IGT has demonstrated success in converting an enquiry into a revenue generating call.

IGT leverages its industry expertise and analytics capabilities to ensure that each call is delivered as a personalized service to the customers.

The hub provides multilingual 24×7 support for inbound calls and new-age media channels like web, social media, emails and others.

The hub provides the following services:

Up-selling/Cross-selling

IGT leverages up-selling and cross-selling opportunities to prospective and pre-existing customers

Enquiry Processing

IGT provides inbound call services to convert incoming requests for information into sales request processing

Customer 360

IGT leverages this framework to provide hyper-personalized experience by examining real-time customer 360-degree view

Languages Supported

Delivering Results

Handling more than 40 million reservation calls per year
Increased conversion of sales & reservations by 40% for a leading OTA
Increased inbound sales conversion by around 110% through rigorous selling of ancillary services for a leading Middle East airline

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.

Sales & Reservations

Loyalty Programs

Social Media Management

Debit Memo Research

Content Management

Baggage Helpdesk

Refunds & Claim Processing

Irregular Operations (IROPS)

Languages Supported

Digital Contact Centers

Today’s customer is always online , expecting to connect anywhere, anytime with companies.

25% Increase in Sales Conversion for a Leading OTA

IGT helped increase inbound sales conversion by 25% through re-engineering and analytics.

Streamlining the business functions via Mobile App for Leading Indian Airline

IGT helped a leading Indian Airline increase the mobile reservations by 50% by developing a Mobile App strategy

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