Enabling better experience
Overview
IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.
Established in 1998, with 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 90 marquee customers globally. IGT’s global footprint consists of 31 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia, South Africa, Egypt, Vietnam and the USA.
Holistic Approach to Enable Better Customer Experience
Domain Expertise
Retail & E-commerce, High Growth Tech, Gaming, Airlines, Hospitality, Travel Technology, OTA/ TMCs, Logistics, Land Transportation
Solutions & Services
CX Services Digital EngineeringIntelligent AutomationData and AnalyticsCX Transformation below
Workplace
Inclusive culture and values Diversified talent Digital employee experience
Global Presence
14 countries 25+ languages Consistent IGT experience
Process & Infrastructure
Process excellence Quality accreditations COPC Agile framework Integrated audit framework Robust technology infrastructure backbone
Vision
To be the world's greatest Next-gen CX company making a billion complex interactions simple every year
Values
At IGT we constantly strive to find a better way to deliver superior customer experience. So we have three core values that run through everything we do.
FUTURE-MINDEDNESS is about staying in touch with new developments. Consistently questioning existing assumptions, and making new ideas work.
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