Claims and Refunds Processing Services

The pressing need to improve customer relations in the increasingly competitive landscape leads to industry majors to choose an outsourcing service to optimize claims and refunds management processes worldwide.

IGT provides multilingual services digitizing all incoming multichannel claims and complaints via voice, email, chat, social media etc. enabling companies to significantly reduce claims processing time. This results in faster, more effective customer service and increased loyalty.

IGT Offerings

IGT’s Claims and Refunds Management process is a 100% automated process handling all claims raised by the customer.

IGT deploys a comprehensive, state-of-the-art solution for processing and managing all kinds of claims. The process includes:

Electronic upload of all supporting documents

Monitor, track, and follow-up of claims

Maintain history of settlements

Auto generation of various letters to claimant

IGT Solutions has developed an AI/ML-based Fare Note Interpreter (FNI.AI) to help the Airlines and OTAs process refunds efficiently and accurately to the customer. The solution automates refund calculation using a supervised AI/ML trained model that interprets fare rules making the calculation of refunds simple and accurate.
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Delivering Results

  • Processing 20,000+ claims per month for a leading European Airline

  • USD 2 Million+ savings in baggage claim payouts

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali

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