Streamlining Operations And Improving Efficiency Delivers 99% Workflow Accuracy For A Leading Automotive Sales Company

A leading automotive sales disruptor faced challenges in managing back-office operations and administrative functions, struggling with service quality and support during peak times. Seeking a more efficient solution, they partnered with us in 2020. Over four years, we expanded from three to nine workflows, consistently exceeding expectations with high accuracy, meeting all KPIs, and maintaining exceptional team stability.

About the Client

The client is a leading player in the disruptive automotive sales industry.

Business Challenges

The client faced significant challenges in managing their back-office operations and diverse administrative functions, needing more service quality and support during peak times. Dissatisfied with their current provider, they sought a new partner capable of implementing an efficient, self-sustaining solution. The goal was to streamline operations, enhance service quality, and ensure consistent support across all periods, ultimately aiming to transform their operational landscape with a more reliable and expert service provider.

100% increase in sales conversions. Increase in conversions from 12% to 25%.

Business Solution

IGT Solutions' partnership grew significantly over four years, starting in 2020. Expanding from three to nine workflows, the team consistently exceeded expectations with high accuracy, met all KPIs, and maintained exceptional stability with low attrition rates. The performance increased their trust and a threefold scope expansion, cementing a strong, long-term partnership.

Business Results

Accuracy rate across all workflows

Growth in FTEs over four years

SLAs met

<0%

Attrition rate over four years

Tools Partner

More Case Studies

Case Study

Data Platform Modernization for a Leading Cruise Line to Optimize Costs Towards Air Travel Bookings

IGT's cost optimization towards bookings helped a leading international cruise line process an average of 5000 PNRs every hour.

Scaled agile delivery of enterprise solution with 25% schedule compression

Case Study

Turning a Customer Service Center into a Profit Center for a Leading E-commerce Giant

Learn how IGT Solutions (IGT) helped a leading US e-commerce company turn its customer service center into a profit center.

Case Study

Fully Scalable Datamart Solution for a Leading Indian Airline

Developed datamart solution that enabled analytical and better decision-making by airlines. Achieved 5% increase in customer satisfaction score.