IGT Solutions Reduces Manual Contract Review by 90% for a Major Airline with Generative AI-Enabled Solution

Discover how we addressed integrated advanced generative AI technology, streamlined workflows, implemented role-based access controls, and enabled the system to answer queries from documents directly. The result was an 80% improvement in insight extraction from visual data, faster resolution times, and reduced human errors.

About the Client

The Client is one of the world's largest airlines operating across the USA and all six inhabited continents.

Business Challenges

Human errors and labor-intensive manual reviews led to misinterpretations and inefficiencies. Various charging mechanisms, contract formats, and clauses such as limited liability, indemnity, and insurance requirements further complicated the process.

100% increase in sales conversions. Increase in conversions from 12% to 25%.

Business Solution

By integrating advanced generative AI technology, IGT Solutions provided a customized solution that enhanced the speed and performance of the existing app and introduced efficiency and security, transforming the Client's contract management process.

Streamlined Client's workflow by analyzing and reducing unnecessary hierarchy levels
Implemented role-based access controls to ensure that only authorized personnel can view sensitive information
Equipped the system to directly answer queries from documents, offering enhanced transparency on terms and conditions

Business Results

Reduced Manual Efforts

Improvement in Insight Extraction from Visual Data

Improved Resolution Time

Decreased Human Error

Tools Partner

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