99% Accuracy And Scalable Content Moderation Services For A Major Online Marketplace
CASE STUDIES
We helped a global online marketplace scale content moderation by implementing a robust framework that ensured 99% accuracy, streamlined guidelines, and optimized workforce efficiency.
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About the Client
The client is a global online marketplace with operations in multiple countries.Business Challenges
Rapid platform growth led to a sharp increase in seller-uploaded product images and content, overwhelming the client’s internal review capacity. As volumes rose, it became difficult to consistently enforce guidelines and prevent the publication of non-compliant or inappropriate content.Business Solution
IGT Solutions deployed a robust moderation framework to review seller-uploaded images and videos, quickly identifying and removing non-compliant content to protect marketplace integrity. Clear policies across sensitive categories ensured consistent enforcement, while the Shift in Speed to Competency (STC) model and Articulate 360–enabled training streamlined reviews, improved decision-making, and supported efficient scaling without compromising quality or compliance.Benefits
0%
Content Moderation Accuracy
Policy Expertise and Integration
Moderator Wellness and Ethical Operations
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