Case Studies
![Image](/wp-content/uploads/2022/09/case-studies.png)
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/06/Major-ME-Airline-Gen-AI-Knowledge-global-block.jpg)
IGT Solutions' Gen-AI-Based Virtual Assistance Improves Airline's Crew Query Response Accuracy by >95%
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/06/Major-US-Airline-Automated-Discrepancy-Reports-new.jpg)
Automating Discrepancy Reporting Increases Accuracy by >90% and Delivers a $210K ROI for a Major US Airline
A leading airline boosts efficiency and savings with our automation solution.
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/06/Major-Airline-Contract-Review-Automation-thumb.jpg)
Automated Chatbot Improves Overall Deadhead Request Processing Time by 95% for a Major Airline
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/05/Major-Airline-Contract-Review-Automation.png)
Reduced Manual Contract Review by 90% for a Major Airline with Generative AI
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/04/Travel-as-a-Service-Platform-Provider-Rapid-Ramp-thumb-1.jpg)
Travel Booking App Bridges Scarce Resource Gaps and Improves CSAT with IGT Solutions
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/04/Travel-as-a-Service-Platform-Provider-Rapid-Ramp-thumb.jpg)
Travel as a Service Platform Provider Achieves 20% Increase in CSAT
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/04/GlobalHotelGroup-Performance-Improvement-thumb.jpg)
Global Hotel Group Surpasses Year-Over-Year Group Bookings by 23%
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/04/Global-Hotel-Group-Increases-thumb.png)
Global Hotel Group Increases ADR by 25% and Delivers 4.6/5 CSAT with IGT’s Smart Agents™ Solution
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/03/Case-Study-Next-Gen-CX-Solutions_Unique_thumb.jpg)
Major Rug Manufacturer Achieves Improved NPS and C-SAT
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/03/CS-thumb.jpg)
Autonomous Shopping Solutions Provider Achieves 99% M/L Accuracy Reducing Store Latency with IGT’s Tech-Enabled Retail Optimization Services
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2023/02/Indonesia.jpg)
Improved Seller and B2C Experience for a Leading E-Commerce Marketplace
![](/wp-content/uploads/2023/11/Leading-Middle-Eastern-Airline_component.jpg)
Leading Airline Adopts Gen AI Self-Service Platform
![Airline sales and reservation management](/wp-content/uploads/2023/07/European-Airline-img-3.jpg)
End-to-End Social Media Management for a Major European Airline
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2023/07/gofin-3.jpg)
Optimized Customer Support for Rapid Growth of a Fintech Company
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2023/07/Intrivo-img-3.jpg)
Omnichannel Customer Service Approach for a Leading Digital Health Provider
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/01/new-Mason-companies.jpg)
Turning a Customer Service Center into a Profit Center for a Leading E-commerce Giant
![Airline sales and reservation management](/wp-content/uploads/2023/04/air-canada-thumbnail-2.jpg)
Driving enhanced CX for a leading airline in Canada
![Delivering Sales Administration Support For An American Technology Major To Incubate Fast Growth](/wp-content/uploads/2022/12/Sales-Administration-Support-delivered-for.jpg)
60% cost savings through sales administration support for a leading international automotive research website
![Delivering Multichannel Customer Support On Demand For A Tech-Driven Hospitality Chain In APAC](/wp-content/uploads/2021/06/Delivering-Multichannel-Customer-Support-On-Demand-For-A-Tech-Driven.jpg)
Delivering Multichannel Customer Support On Demand For A Tech-Driven Hospitality Chain In APAC
IGT leveraged its deep business insights and helped the client achieve 100% SLA and reduce backlogs by 90%
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2021/03/Scaled-Agile-Delivery-of-a.jpg)
Scaled agile delivery of enterprise solution with 25% schedule compression
![Airline sales and reservation management](/wp-content/uploads/2021/03/Tech-Support-Services-for-Airport-Management-Systems-of-an-International-Airport.jpg)
Tech Support Services for Airport Management Systems of an International Airport
![Airline sales and reservation management](/wp-content/uploads/2021/03/Implementation-of-Intelligent-Automation-Testing-for-a-Global-Technology-Company.jpg)
Implementation of Intelligent Automation Testing for a Global Technology Company
![Airline sales and reservation management](/wp-content/uploads/2021/03/Independent-Product-Testing-for-a-Global-IT-and-Telecom-Product-Engineering-Organization.jpg)
Independent Product Testing for a Global IT and Telecom Product Engineering Organization
IGT helped the client improve its Product SLA compliance by 100%
![Airline sales and reservation management](/wp-content/uploads/2021/03/Microsoft-SQL-Database-Management-for-a-Leading-Travel-Retailer-of-Europe.jpg)
Microsoft SQL Database Management for a Leading Travel Retailer of Europe
![Airline sales and reservation management](/wp-content/uploads/2021/02/Customer-Experience-Modernization-for-a-Renowned-Airline-of-India.jpg)
Customer Experience Modernization for a National Flagship Carrier
IGT's state-of-the-art CRM helped a leading airline in India resolve 25k+ cases daily and run targeted marketing campaigns and increase its revenue.
![Airline sales and reservation management](/wp-content/uploads/2021/02/cargo.jpg)
case study
Creating Omnichannel CX for Cargo Customers of a leading airline in North America
IGT helped achieve 80% improvement in process efficiency by creating omnichannel customer experience solutions
![Airline sales and reservation management](/wp-content/uploads/2021/02/Improved-quality-and-enabled-30-percent-reduction-on-maintenance-effort.jpg)
Improved quality and enabled 30% reduction on maintenance effort
IGT helped the world's leading provider of global information and telecommunications solutions to reduce 30% maintenance efforts.
![Leading Tech Provider - IGT](/wp-content/uploads/2019/06/faster-time-to-market.jpg)
Case Study
Faster Time-to-Market for a Leading Tech Provider
![Devops solution providers - IGT](/wp-content/uploads/2019/06/DevOps-Maturity-Assessment-for-Global-Airline-Alliance.jpg)
Case Study
DevOps Maturity Assessment for Global Airline Alliance
Efficiency in software delivery imapcts revenue. DevOps movement enables organizations to infuse efficiences access People, Process and Tools.
![Airline customer Service](/wp-content/uploads/2019/03/airline-backoffice-1.jpg)
IT Services Supporting Airline Product Suite
![Airlines IT Solutions](/wp-content/uploads/2019/03/app-dev-ME-1.jpg)
Optimising Cost by Providing Professional IT Support Services for Leading ME Airline
![Fare Filing](/wp-content/uploads/2016/09/Fare-Filing.jpg)
Successful Fare Filing Management for Airline
![queue management solutions](/wp-content/uploads/2016/08/cruise-1.jpg)
Providing Crew and Back-office support for world’s largest Cruise Line
![tpf services](/wp-content/uploads/2016/09/TPF.jpg)
Defect free migration of TPF to zTPF for a leading GDS
![Testing service provider - IGT](/wp-content/uploads/2016/09/EMD-testing.jpg)
Interline EMD Testing for Leading International Airline
![Airline sales and reservation management](/wp-content/uploads/2016/09/contact-center.jpg)
25% Increase in Sales Conversion for a Leading OTA
![CRM for Turkey](/wp-content/uploads/2016/09/OTA.jpg)
Successful implementation of Microsoft Dynamics CRM for a Turkey based OTA
![](/wp-content/uploads/2016/09/Route-Profitability.jpg)
Implementing Robust SAP Solution for Leading African Airline
![travel application development](/wp-content/uploads/2016/09/Airline-Mobile-App-Development.jpg)
Streamlining the business functions via Mobile App for Leading Indian Airline
![Airlines crew management services](/wp-content/uploads/2016/09/Managing-crew-schedules.jpg)
Managing Crew Schedules & Processes for US Airline
![PNR Management](/wp-content/uploads/2016/09/RTW-planner.jpg)
Enabling Seamless Round the World Booking (RTW) Tool for One of the Paramount Airline Alliance
![Hospitality IT solutions - IGT](/wp-content/uploads/2016/10/Hotels-inventory-consolidator.jpg)
Managing 50k+ Contracts for the World’s Premier Hotels Inventory Consolidator
![irop airline](/wp-content/uploads/2017/12/irops-1.jpg)
Enabling 70% Revenue Retention for Airline via IROPS Support Services
![Airlines lost baggage managemnet](/wp-content/uploads/2016/10/mishandled-baggage.jpg)
Mishandled Baggage Queries for Airline
![robotic process automation services](/wp-content/uploads/2019/03/refund-1.jpg)
Delivering 77.5% Efficiency Gain through Automating BSP Refund
![travel application development - IGT](/wp-content/uploads/2019/03/app-dev-airline-1.jpg)
Domain Led Application Support Services to Leading US Airline
![travel call center](/wp-content/uploads/2019/03/digital-contact-1.jpg)
Enabling Seamless Transition Across 5 Languages for a Leading American Carrier
![IT helpdesk support](/wp-content/uploads/2016/09/contact-center.jpg)
Rendering Large Scale Support to the Asia's Fastest-Growing OTA
![digital transformation in travel industry](/wp-content/uploads/2019/03/contact-digital-1.jpg)
Enabling Contact Center Efficiencies via Digital Solutions and Services
![hotel app development](/wp-content/uploads/2019/03/contact-hotel-1.jpg)
Application Support Services to the Largest Hotel Chain in the World
![hotel bpo](/wp-content/uploads/2019/05/Handling-Customer-Contact-for-US-Hotel.jpg)
Handling Approximately 1 Million Yearly Customer Contacts for a Leading US Hotel Chain
![digital transformation in travel industry](/wp-content/uploads/2019/11/French-Multinational-Hospitality.jpg)
Achieved 100% TAT Through Digital Transformation for French Multinational Hospitality Company
![Hospitality IT solutions](/wp-content/uploads/2019/11/Hotel-E-commerce-Provider.jpg)
An Integrated IT & BPO Support Services to the Hotel E-commerce Provider
![airline reservation management](/wp-content/uploads/2020/02/Analytics-Solution-for-a-Leading-Airline.jpg)
Increased Inflight Sales Using Advanced Analytics for a Leading Airline in the Middle East
IGT helped to increase the revenues by 20% in inflight retail purchases from last year
![airline reservation management](/wp-content/uploads/2020/02/Leading-Data-Science-for-Revenue-Optimization.jpg)
Providing Deep Travel Domain Knowledge and Analytics Process Expertise to a Revenue Optimization Firm
IGT implemented proven and established data engineering services for client's current data discovery, data mapping, and data ingestion phases.
![airline reservation management](/wp-content/uploads/2020/02/Data-Platform-Modernization.jpg)
Data Platform Modernization for a Leading Hospitality Solution Provider
![airline reservation management](/wp-content/uploads/2020/02/Data-warehouse-Modernization.jpg)
Data Platform Modernization for a Leading Airline in the Middle East
![airline reservation management](/wp-content/uploads/2020/02/EMD-DWH-for-a-Leading-GDS.jpg)
EMD DWH for a Leading GDS for its Customer Airlines
IGT enabled speedy reporting through standalone EMD DWH solution
![airline reservation management](/wp-content/uploads/2020/02/Global-Air-Database-with-GDPR-Compliance.jpg)
Data Platform Modernization for a Leading Cruise Line to Optimize Costs Towards Air Travel Bookings
![airline reservation management](/wp-content/uploads/2020/02/MicroStrategy-Business-Intelligence-Reporting-Solution.jpg)
Microstrategy Business Intelligence Reporting Solution for a Leading Retail Chain of Europe
To track accurate performace, IGT enabled client to do in-depth analysis of sales, inventory, promotions, pricing , target & prediction on stocks
![airline reservation management](/wp-content/uploads/2020/02/Developed-Dedicated-Analytics-Centre.jpg)
Developed Dedicated Analytics Centre for the World’s leading Hospitality Company
Migrated 24 dashboards and 163 reports to the new platform
![airline reservation management](/wp-content/uploads/2020/02/Sales-Revenue-Goal-Performance-Analytics.jpg)
Optimizing Sales Revenue and Goal Performance for a Leading Luxury Hotel Chain
![airline reservation management](/wp-content/uploads/2020/02/IT-Security-Compliance-Dashboard-and-Datawarehouse.jpg)
IT Security Compliance Dashboard and Datawarehouse for Luxury Hotel Chain of Asia
Enabled 50 + compliance metrics with live business alerts on critical non-compliance data like Security threats and breaches
![Airline sales and reservation management](/wp-content/uploads/2020/04/RPA-for-BSP-Refunds-Status-Management.jpg)
RPA for BSP Refunds Status Management
Enabled 100% accurate data mapping with 40% improvement in overall processing time.
![Airline sales and reservation management](/wp-content/uploads/2020/04/Automated-Corporate-Contract-Loading-for-a-Leading-Group-of-Hotels.jpg)
Automated Corporate Contract Loading for a Leading Group of Hotels
IGT’s Automation services helped French multinational hospitality company to save $400 K in operational expenses and achieve 99.9% data accuracy
![Airline sales and reservation management](/wp-content/uploads/2020/04/Tax-Refund-Process-Automation.jpg)
Tax Refund Process Automation
Enabled 50% reduction in workforce expenses with ability to meet tighter regulatory compliance SLAs
![Airline sales and reservation management](/wp-content/uploads/2020/04/Passenger-FAQ-Chatbot.jpg)
Passenger FAQ Chatbot
Reduced contact center cost for multiple language support & training and enabled availability of information on the go and in written form.
![Airline sales and reservation management](/wp-content/uploads/2020/04/automated-operational-reporting.jpg)
Automated Operational Reporting
IGT helped to reduce the processing time from 60 Hrs. to 4 Hrs. with 100% accuracy
![Airline sales and reservation management](/wp-content/uploads/2020/04/rpa-in-procurement-1.jpg)
RPA in Procurement for Sending out Request for Quotation (RFQ)
Helped achieved 90% accuracy by reduction in manual errors and oversights and 70 % improvement in overall processing time.
![Airline sales and reservation management](/wp-content/uploads/2020/04/RPA-for-Cross-PCC-Auditing.jpg)
RPA for Cross PCC Auditing
Increased operational efficiency with Improved accuracy of 95-99% and accelerated the execution speed to 2X
![Airline sales and reservation management](/wp-content/uploads/2020/04/Automated-IROPS-Notification.jpg)
Automated IROPS Notification
IGT helped a leading Asian airline reduce the processing time up to 40% and improved quality and accuracy with zero errors.
![Airline sales and reservation management](/wp-content/uploads/2020/05/HR4U.jpg)
HR4U Chatbot
Enabled 45% call volume reduction with more than 2000 number of active chatbot users
![Airline sales and reservation management](/wp-content/uploads/2020/08/Processing-more-than-5-million-queues.jpg)
Processing more than 5 million Queues for a leading US Airline
The leading US airline gains 12% efficiency through automation tools like Ticket reissue and Exchange tool (TREAT)
![Airline sales and reservation management](/wp-content/uploads/2020/09/air-cargo-case-study.jpg)
Increase in Revenue and CSAT for a leading Air Cargo in US
IGT helped increase sales conversion by 44% within a year
![Airline sales and reservation management](/wp-content/uploads/2020/11/Automated-Passenger-Data-Consolidation-for-Covid-Contact-Tracing.jpg)
Automated Passenger Data Consolidation for Covid Contact Tracing
![Airline sales and reservation management](/wp-content/uploads/2021/02/staff-augmentation.jpg)
Staff Augmentation Services
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