IGT EU261Xpress.AI

Gen AI-powered Solution for Instant and Hassle-free Claim Processing

During peak demand, unexpected disruptions can overwhelm support teams, leading to delays, rising costs, and frustrated passengers. Short-term issues can quickly erode brand trust and long-term performance without the right systems.

IGT EU261Xpress.AI is a Generative AI-powered, automated claims processing solution that delivers a seamless, fast, and transparent experience for airlines and passengers. It validates documents, calculates compensation, and provides transparent outcomes in seconds, eliminating delays, guesswork, and frustration while boosting passenger satisfaction.

Smarter, Faster EU261 Claims—Powered by Generative AI

Regulation-Savvy AI

IGT EU261Xpress.AI decodes complex legal frameworks, interprets edge cases, and ensures compliance with “Right to Compensation” and “Right to Care.”

Instant Claim Validation

It automatically verifies documents, cross-checks flight data, and approves or flags claims within minutes—no human input is required.

Smart Human Escalation

The platform seamlessly routes nuanced cases to your agents, providing AI-generated summaries and suggested next steps.

24/7 Multilingual Support

Always-on chatbots engage passengers in their preferred language, providing real-time updates and end-to-end claim guidance.

Proven Impact, Measurable Results

4× Faster Claim Resolution

Resolve claims in under 10 minutes (what would take 6–24 hours)

95% Accuracy in Terms and Clauses

AI-driven rule enforcement ensures near-perfect compliance with EU261 regulations

45% less Manual Workload

Free up your team to focus on strategy, not paperwork, with intelligent automation

35% Boost in Passenger Satisfaction

Deliver real-time updates and empathy-driven service that fosters long-term loyalty

30% Lower Operational Costs

Reduce reliance on manual processes and improve ROI with streamlined claim handling

Estimates based on industry averages; actual results may vary

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Solution Brief

IGT EU261Xpress.AI - Value Snapshot

IGT EU261Xpress.AI is a generative AI-powered platform for airline claims processing. The document captures the solution's value proposition, benefits, and impact.

Webinar on “Customer Engagement in the Post Pandemic World”, jointly organized by BCG and IGT Solutions