Enterprise Chatbot (HR4U)

Overview

Enterprise Chatbot - HR4U is a self-serving chatbot solution designed for employees to access key information available on company’s intranet from anywhere.

The bot resolves employee’s HR related queries via Natural Language Processing (NLP)-enabled conversational interface. It integrates with backend systems so that real-time information can be exchanged through APIs.

IGT Offerings

HR4U is a cognitive chatbot solution complaint with an organization’s security standards. The bot assists employees by performing the following functions:

Providing Information on Company Policies
Integrated with SSO for Employee Verification
Assistance for Salary, Medical Insurance & Transport
Employee Learning & Training Details
Holiday/Leave Management & Tracker
Employee Feedback & Whistleblower

Intrinsic Value

Continuous bot training using supervised Machine Learning techniques
Multilingual support, ease access on various social media platforms, preserves the emotional connect in a communication
Instant support, omnichannel experience to employees while improving IT speed, efficiency, and productivity

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.

Sales & Reservations

Loyalty Programs

Social Media Management

Debit Memo Research

Content Management

Baggage Helpdesk

Refunds & Claim Processing

Irregular Operations (IROPS)