Back-Office Automation


IGT has an extensive experience in back-office automation leveraging Robotic Process Automation (RPA) as the means to automate business processes which are high volume, repetitive, prone to human error and come with stringent regulatory compliances. The tasks can include queries, calculations, reports and maintenance of records and transactions.

IGT has a team of RPA specialists who have successfully automated processes for some of the major players across industries in the following areas:








Audit &

Our Methodologies and Approach

iTRIP & dWizard

IGT leverages its proprietary Automation Methodology -“iTRIP”, which is a blend of industry best practices and learning from multiple “consulting to commissioning” programs that have been implemented across IGT’s customer base. The nine phase “iTRIP” Automation Methodology is designed to take the customers from an initial exploratory stage in their automation journey to a BAU Automation Factory Setup, there by setting up a Centre of Excellence for enterprise wide cross functional adoption.

Similarly "dWizard" is IGT's proprietary reusable asset library, which is an aggregation of reusable components created and deployed across the automation projects to exponentially speed up and streamline new deployments.

Cognitive Capabilities

  • Natural Language Processing (NLP)
  • Optical Character Recognition (OCR)
  • Speech Recognition & Transcription
  • Machine Learning

Partners & Enablers


Our Engagement Models

IGT has delivered automation services to a large customer base by leveraging some of the engagement models mentioned below. However, these engagement models are flexible and can be customised to suit specific needs of customers.

engagement models

Delivering Results

  • 3.5M USD Savings

  • 100+ Bots

  • 99.9% Error Free

  • 150k+ Hours of manual work Savings

airline reservation management


Automation Centre of Excellence

Changing customer demographics and preferences are propelling travel brands to focus on creating differentiated customer experience. Travel organizations are increasingly turning towards automation to optimize the business processes and re-envision opportunities to employ human capital strategically.

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Airline sales and reservation management


How automation is alleviating the most significant pain points of the Travel industry

IGT helped increase inbound sales conversion by 25% through re-engineering and analytics.
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Airline sales and reservation management
Case Study

RPA for BSP Refunds Status Management

Enabled 100% accurate data mapping with 40% improvement in overall processing time.

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