FNI.AI
Revolutionizing Airline Refunds with AI
In today’s competitive travel landscape, the travel and hospitality industries are pressured to deliver seamless customer experiences, especially related to refunds. However, behind every refund request are complex fare rules, manual processes, and operational inefficiencies.
IGT Solutions is transforming this critical function with FNI.AI, our AI-powered Fare Note Interpreter, which eliminates refund processing guesswork, improves accuracy, and empowers your team to focus on what truly matters: the customer.
Adopt AI-Powered Refund Intelligence for Your Business
Fare notes are complex and challenging to interpret, even for experienced agents, leading to slow, manual processing, frequent errors, and inconsistent refund outcomes. It affects customer satisfaction and ties up skilled resources in time-consuming, repetitive tasks, making refund operations a hidden drain on efficiency and revenue.
FNI.AI automates the entire fare note interpretation process using Natural Language Processing (NLP) and Machine Learning, allowing your operations teams to process refunds quickly, precisely, and confidently.
Smart Fare Analysis for Accurate Refund Calculation
Fare types: Public, Private and Corporate
Ticket Types: Open, Exchange, Partial, and Arrival Unknown (ARNK)
Partial usage scenarios
Multi-currency and Multi-Airline transactions
Flight disruptions and exceptions
Measurable Impact for Your Brand
Up to 99.99% Accuracy
Minimize errors, reduce revenue leakage, and build trust with accurate and rule-compliant refunds.Up to 96% Faster Processing
Dramatically reduce turnaround time—freeing agents to focus on higher-value work.Consistent Customer Experience
Standardize refund outcomes across your operations and improve brand reputation.Scalable Intelligence
FNI.AI continuously learns from new fare rules, keeping pace with evolving airline policies.Seamless Integration
Deploy quickly with your existing reservation and Global Distribution System (GDS) systems—no need to overhaul tech stacks.
Explore Our AI-Powered Solutions to Empower Your Business
TechBud.AI
The platform boosts enterprise efficiency with secure, scalable, innovative AI solutions.
FNI.AI
The tool simplifies fare rule interpretation and refund calculations with AI automation.
iQD
A Cloud-based, automated tool for seamless and consistent omnichannel queue management.
SDLC.AI
The solution is a groundbreaking tool transforming the entire lifecycle by utilizing Gen AI to automate the development phases with exceptional accuracy.
iTag.AI
The solution simplifies data labeling, categorization, and tagging for AI model training.
Procurement.AI
The solution uses Gen AI to automate procurement-related tasks, enhancing efficiency and decision-making.
Recruitment.AI
A Gen AI-powered tool streamlines hiring, automating screening, matching, and scheduling.
IGT EU261Xpress.AI
The Solution simplifies claims processing with AI-driven automation and transparency.Related Resources
IGT Solutions' Gen-AI-Based Virtual Assistance Improves Airline's Crew Query Response Accuracy by >95%
