FNI.AI


Revolutionizing Airline Refunds with AI

In today’s competitive travel landscape, the travel and hospitality industries are pressured to deliver seamless customer experiences, especially related to refunds. However, behind every refund request are complex fare rules, manual processes, and operational inefficiencies.

IGT Solutions is transforming this critical function with FNI.AI, our AI-powered Fare Note Interpreter, which eliminates refund processing guesswork, improves accuracy, and empowers your team to focus on what truly matters: the customer.

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Adopt AI-Powered Refund Intelligence for Your Business

Fare notes are complex and challenging to interpret, even for experienced agents, leading to slow, manual processing, frequent errors, and inconsistent refund outcomes. It affects customer satisfaction and ties up skilled resources in time-consuming, repetitive tasks, making refund operations a hidden drain on efficiency and revenue.

FNI.AI automates the entire fare note interpretation process using Natural Language Processing (NLP) and Machine Learning, allowing your operations teams to process refunds quickly, precisely, and confidently.

Smart Fare Analysis for Accurate Refund Calculation

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Fare types: Public, Private and Corporate

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Ticket Types: Open, Exchange, Partial, and Arrival Unknown (ARNK)

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Partial usage scenarios

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Multi-currency and Multi-Airline transactions

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Flight disruptions and exceptions

Measurable Impact for Your Brand


Up to 99.99% Accuracy

Minimize errors, reduce revenue leakage, and build trust with accurate and rule-compliant refunds.

Up to 96% Faster Processing

Dramatically reduce turnaround time—freeing agents to focus on higher-value work.

Consistent Customer Experience

Standardize refund outcomes across your operations and improve brand reputation.

Scalable Intelligence

FNI.AI continuously learns from new fare rules, keeping pace with evolving airline policies.

Seamless Integration

Deploy quickly with your existing reservation and Global Distribution System (GDS) systems—no need to overhaul tech stacks.

Explore Our AI-Powered Solutions To Empower Your Business

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