Thought Leadership
Webinars
![Airline sales and reservation management](/wp-content/uploads/2020/10/Customer-Engagement.jpg)
Webinar
Customer Engagement in the Post Pandemic World
Webinar on “Customer Engagement in the Post Pandemic World”, jointly organized by BCG and IGT Solutions
Whitepapers
![Airline sales and reservation management](/wp-content/uploads/2023/03/Press-Play-on-Player-Experience-2.jpg)
Whitepaper
Press Play on Player Experience: Level up Beyond Game Design
Player experience strategies are no longer just good; they make or break a player's loyalty. Read the exclusive and comprehensive Everest Group Whitepaper to learn more.![Airline sales and reservation management](/wp-content/uploads/2021/08/IGT-Solutions-and-CX-Retail-Virtual-Think-Tank-Post-Discussion-Report_thumb.jpg)
Reports
Virtual Think Tank Post Discussion Report
![Airline sales and reservation management](/wp-content/uploads/2021/09/Industry-Guide-for-Air-Cargo-Analytics.jpg)
Digital & Analytics Trends In The Air Cargo Industry
![Airline sales and reservation management](/wp-content/uploads/2021/07/Role-of-AI-in-the.jpg)
Role of AI in the Digital World
To make travel smarter and safer, the right application of smart Data, and AI is imperative.
![Airline sales and reservation management](/wp-content/uploads/2021/07/Harnessing-the-power-of-data.jpg)
Harnessing the power of data services for Airlines
![Airline sales and reservation management](/wp-content/uploads/2021/07/Data-Modernization.jpg)
Data Modernization: Imperative for Digital Transformation
Adopting Modern Data Management practice is essential for constructive use of data.
![Airline sales and reservation management](/wp-content/uploads/2021/07/Positive-agent.png)
Whitepaper
Delivering Superior Experiences: How Positive Agent Experience Amplifies Customer Experience
![Airline sales and reservation management](/wp-content/uploads/2021/04/Catch-flights-not-virus.jpg)
Whitepaper
Catch flights, not virus - The new ‘Travel Persona’ in a post COVID world
![Airline sales and reservation management](/wp-content/uploads/2021/04/5-trends.jpg)
Whitepaper
5 Trends of Software Quality Assurance in 2021
![Airline sales and reservation management](/wp-content/uploads/2021/02/LEAN-QA-–-Transforming-QA-teams-for-Just-in-time-test-delivery.jpg)
whitePaper
LEAN QA – Transforming QA teams for Just-in-time test delivery
Customer expectations in the current and upcoming generations have changed drastically, the need to incorporate changing customer requirements into the product development process are a cause of stress for delivery teams.
![Airline sales and reservation management](/wp-content/uploads/2021/02/Continuous-Testing.jpg)
Continuous Testing: Smart Testing Way Forward
![Airline sales and reservation management](/wp-content/uploads/2020/11/customer-experience-3-a.jpg)
Whitepaper
Customer Experience 3.A
Customer expectations in the current and upcoming generations have changed drastically, with a major shift from a product focus to a full "product + experience" focus.
![Airline sales and reservation management](/wp-content/uploads/2020/09/Customer-Equation-in-the-new-normal.jpg)
WhitePaper
Customer Equation in the new normal
![Airlines IT Solutions](/wp-content/uploads/2019/02/airline-customer-value-1.jpg)
Airline Customer Value
![airline social media](/wp-content/uploads/2019/02/Simplifying-Social-Commerce-1.jpg)
Social Travel-Integrated Travel Experience
![travel technology solutions](/wp-content/uploads/2016/09/360-degree-view-of-the-connected-traveller.jpg)
Creating a 360-degree View of the Connected Traveler
![testing service provider](/wp-content/uploads/2016/09/Test-Automation.jpg)
Ensuring Quality through Progressive Approach in Test Automation
![Customer Loyalty Management](/wp-content/uploads/2016/09/Loyalty-Programs.jpg)
Embracing the Social Element in the Loyalty Programs
With the rise of social media, companies need to redesign the current structure of loyalty programs and integrate the social element to offer enhanced customer experience.
![rpa in travel industry](/wp-content/uploads/2016/08/Structuring-Ticket-Process-Outsourcing.jpg)
Structuring Ticket Process Outsourcing
![Big Data](/wp-content/uploads/2016/08/Big-Data-Technologies.jpg)
Is it worth implementing Big Data Technologies?
![Z/TPF Services](/wp-content/uploads/2016/09/Test-Automation.jpg)
Unlatch z/TPF data using DFDL
DFDL stands for Data Format Description Language and is powerful modelling language from Open Grid Forum.
![devops service providers](/wp-content/uploads/2019/08/devops.jpg)
Development Centric DevSecOps
Case Studies
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/08/Unified-Global-Data-square.jpg)
Unified Global Data Platform Boosts Revenue and Competitive Insights for Leading Airline Association
We helped a global airline trade group launch a unified data platform.
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/06/Major-ME-Airline-Gen-AI-Knowledge-global-block.jpg)
IGT Solutions' Gen-AI-Based Virtual Assistance Improves Airline's Crew Query Response Accuracy by >95%
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/06/Major-US-Airline-Automated-Discrepancy-Reports-new.jpg)
Automating Discrepancy Reporting Increases Accuracy by >90% and Delivers a $210K ROI for a Major US Airline
A leading airline boosts efficiency and savings with our automation solution.
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/06/Major-Airline-Contract-Review-Automation-thumb.jpg)
Automated Chatbot Improves Overall Deadhead Request Processing Time by 95% for a Major Airline
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/05/Major-Airline-Contract-Review-Automation.png)
Automating Contract Review with Gen-AI Platform/ Solution Reduces Manual Effort by 90% for Major Airline
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/04/Travel-as-a-Service-Platform-Provider-Rapid-Ramp-thumb-1.jpg)
Travel Booking App Bridges Scarce Resource Gaps and Improves CSAT with IGT Solutions
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/04/Travel-as-a-Service-Platform-Provider-Rapid-Ramp-thumb.jpg)
Travel as a Service Platform Provider Achieves 20% Increase in CSAT
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/04/GlobalHotelGroup-Performance-Improvement-thumb.jpg)
Global Hotel Group Surpasses Year-Over-Year Group Bookings by 23%
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/04/Global-Hotel-Group-Increases-thumb.png)
Global Hotel Group Increases ADR by 25% and Delivers 4.6/5 CSAT with IGT’s Smart Agents™ Solution
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/03/Case-Study-Next-Gen-CX-Solutions_Unique_thumb.jpg)
Major Rug Manufacturer Achieves Improved NPS and C-SAT
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/03/CS-thumb.jpg)
Autonomous Shopping Solutions Provider Achieves 99% M/L Accuracy Reducing Store Latency with IGT’s Tech-Enabled Retail Optimization Services
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2023/02/Indonesia.jpg)
Improved Seller and B2C Experience for a Leading E-Commerce Marketplace
![](/wp-content/uploads/2023/11/Leading-Middle-Eastern-Airline_component.jpg)
Leading Airline Adopts Gen AI Self-Service Platform
![Airline sales and reservation management](/wp-content/uploads/2023/07/European-Airline-img-3.jpg)
End-to-End Social Media Management for a Major European Airline
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2023/07/gofin-3.jpg)
Optimized Customer Support for Rapid Growth of a Fintech Company
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2023/07/Intrivo-img-3.jpg)
Omnichannel Customer Service Approach for a Leading Digital Health Provider
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2024/01/new-Mason-companies.jpg)
Turning a Customer Service Center into a Profit Center for a Leading E-commerce Giant
![Airline sales and reservation management](/wp-content/uploads/2023/04/air-canada-thumbnail-2.jpg)
Driving enhanced CX for a leading airline in Canada
![Delivering Sales Administration Support For An American Technology Major To Incubate Fast Growth](/wp-content/uploads/2022/12/Sales-Administration-Support-delivered-for.jpg)
60% cost savings through sales administration support for a leading international automotive research website
![Delivering Multichannel Customer Support On Demand For A Tech-Driven Hospitality Chain In APAC](/wp-content/uploads/2021/06/Delivering-Multichannel-Customer-Support-On-Demand-For-A-Tech-Driven.jpg)
Delivering Multichannel Customer Support On Demand For A Tech-Driven Hospitality Chain In APAC
IGT leveraged its deep business insights and helped the client achieve 100% SLA and reduce backlogs by 90%
![Scaled agile delivery of enterprise solution with 25% schedule compression](/wp-content/uploads/2021/03/Scaled-Agile-Delivery-of-a.jpg)
Scaled agile delivery of enterprise solution with 25% schedule compression
![Airline sales and reservation management](/wp-content/uploads/2021/03/Tech-Support-Services-for-Airport-Management-Systems-of-an-International-Airport.jpg)
Tech Support Services for Airport Management Systems of an International Airport
![Airline sales and reservation management](/wp-content/uploads/2021/03/Implementation-of-Intelligent-Automation-Testing-for-a-Global-Technology-Company.jpg)
Implementation of Intelligent Automation Testing for a Global Technology Company
![Airline sales and reservation management](/wp-content/uploads/2021/03/Independent-Product-Testing-for-a-Global-IT-and-Telecom-Product-Engineering-Organization.jpg)
Independent Product Testing for a Global IT and Telecom Product Engineering Organization
IGT helped the client improve its Product SLA compliance by 100%
![Airline sales and reservation management](/wp-content/uploads/2021/03/Microsoft-SQL-Database-Management-for-a-Leading-Travel-Retailer-of-Europe.jpg)
Microsoft SQL Database Management for a Leading Travel Retailer of Europe
![Airline sales and reservation management](/wp-content/uploads/2021/02/Customer-Experience-Modernization-for-a-Renowned-Airline-of-India.jpg)
Customer Experience Modernization for a National Flagship Carrier
IGT's state-of-the-art CRM helped a leading airline in India resolve 25k+ cases daily and run targeted marketing campaigns and increase its revenue.
![Airline sales and reservation management](/wp-content/uploads/2021/02/cargo.jpg)
case study
Creating Omnichannel CX for Cargo Customers of a leading airline in North America
IGT helped achieve 80% improvement in process efficiency by creating omnichannel customer experience solutions
![Airline sales and reservation management](/wp-content/uploads/2021/02/Improved-quality-and-enabled-30-percent-reduction-on-maintenance-effort.jpg)
Improved quality and enabled 30% reduction on maintenance effort
IGT helped the world's leading provider of global information and telecommunications solutions to reduce 30% maintenance efforts.
![Leading Tech Provider - IGT](/wp-content/uploads/2019/06/faster-time-to-market.jpg)
Case Study
Faster Time-to-Market for a Leading Tech Provider
![Devops solution providers - IGT](/wp-content/uploads/2019/06/DevOps-Maturity-Assessment-for-Global-Airline-Alliance.jpg)
Case Study
DevOps Maturity Assessment for Global Airline Alliance
Efficiency in software delivery imapcts revenue. DevOps movement enables organizations to infuse efficiences access People, Process and Tools.
![Airline customer Service](/wp-content/uploads/2019/03/airline-backoffice-1.jpg)
IT Services Supporting Airline Product Suite
![Airlines IT Solutions](/wp-content/uploads/2019/03/app-dev-ME-1.jpg)
Optimising Cost by Providing Professional IT Support Services for Leading ME Airline
![Fare Filing](/wp-content/uploads/2016/09/Fare-Filing.jpg)
Successful Fare Filing Management for Airline
![queue management solutions](/wp-content/uploads/2016/08/cruise-1.jpg)
Providing Crew and Back-office support for world’s largest Cruise Line
![tpf services](/wp-content/uploads/2016/09/TPF.jpg)
Defect free migration of TPF to zTPF for a leading GDS
![Testing service provider - IGT](/wp-content/uploads/2016/09/EMD-testing.jpg)
Interline EMD Testing for Leading International Airline
![Airline sales and reservation management](/wp-content/uploads/2016/09/contact-center.jpg)
25% Increase in Sales Conversion for a Leading OTA
![CRM for Turkey](/wp-content/uploads/2016/09/OTA.jpg)
Successful implementation of Microsoft Dynamics CRM for a Turkey based OTA
![](/wp-content/uploads/2016/09/Route-Profitability.jpg)
Implementing Robust SAP Solution for Leading African Airline
![travel application development](/wp-content/uploads/2016/09/Airline-Mobile-App-Development.jpg)
Streamlining the business functions via Mobile App for Leading Indian Airline
![Airlines crew management services](/wp-content/uploads/2016/09/Managing-crew-schedules.jpg)
Managing Crew Schedules & Processes for US Airline
![PNR Management](/wp-content/uploads/2016/09/RTW-planner.jpg)
Enabling Seamless Round the World Booking (RTW) Tool for One of the Paramount Airline Alliance
![Hospitality IT solutions - IGT](/wp-content/uploads/2016/10/Hotels-inventory-consolidator.jpg)
Managing 50k+ Contracts for the World’s Premier Hotels Inventory Consolidator
![irop airline](/wp-content/uploads/2017/12/irops-1.jpg)
Enabling 70% Revenue Retention for Airline via IROPS Support Services
![Airlines lost baggage managemnet](/wp-content/uploads/2016/10/mishandled-baggage.jpg)
Mishandled Baggage Queries for Airline
![robotic process automation services](/wp-content/uploads/2019/03/refund-1.jpg)
Delivering 77.5% Efficiency Gain through Automating BSP Refund
![travel application development - IGT](/wp-content/uploads/2019/03/app-dev-airline-1.jpg)
Domain Led Application Support Services to Leading US Airline
![travel call center](/wp-content/uploads/2019/03/digital-contact-1.jpg)
Enabling Seamless Transition Across 5 Languages for a Leading American Carrier
![IT helpdesk support](/wp-content/uploads/2016/09/contact-center.jpg)
Rendering Large Scale Support to the Asia's Fastest-Growing OTA
![digital transformation in travel industry](/wp-content/uploads/2019/03/contact-digital-1.jpg)
Enabling Contact Center Efficiencies via Digital Solutions and Services
![hotel app development](/wp-content/uploads/2019/03/contact-hotel-1.jpg)
Application Support Services to the Largest Hotel Chain in the World
![hotel bpo](/wp-content/uploads/2019/05/Handling-Customer-Contact-for-US-Hotel.jpg)
Handling Approximately 1 Million Yearly Customer Contacts for a Leading US Hotel Chain
![digital transformation in travel industry](/wp-content/uploads/2019/11/French-Multinational-Hospitality.jpg)
Achieved 100% TAT Through Digital Transformation for French Multinational Hospitality Company
![Hospitality IT solutions](/wp-content/uploads/2019/11/Hotel-E-commerce-Provider.jpg)
An Integrated IT & BPO Support Services to the Hotel E-commerce Provider
![airline reservation management](/wp-content/uploads/2020/02/Analytics-Solution-for-a-Leading-Airline.jpg)
Increased Inflight Sales Using Advanced Analytics for a Leading Airline in the Middle East
IGT helped to increase the revenues by 20% in inflight retail purchases from last year
![airline reservation management](/wp-content/uploads/2020/02/Leading-Data-Science-for-Revenue-Optimization.jpg)
Providing Deep Travel Domain Knowledge and Analytics Process Expertise to a Revenue Optimization Firm
IGT implemented proven and established data engineering services for client's current data discovery, data mapping, and data ingestion phases.
![airline reservation management](/wp-content/uploads/2020/02/Data-Platform-Modernization.jpg)
Data Platform Modernization for a Leading Hospitality Solution Provider
![airline reservation management](/wp-content/uploads/2020/02/Data-warehouse-Modernization.jpg)
Data Platform Modernization for a Leading Airline in the Middle East
![airline reservation management](/wp-content/uploads/2020/02/EMD-DWH-for-a-Leading-GDS.jpg)
EMD DWH for a Leading GDS for its Customer Airlines
IGT enabled speedy reporting through standalone EMD DWH solution
![airline reservation management](/wp-content/uploads/2020/02/Global-Air-Database-with-GDPR-Compliance.jpg)
Data Platform Modernization for a Leading Cruise Line to Optimize Costs Towards Air Travel Bookings
![airline reservation management](/wp-content/uploads/2020/02/MicroStrategy-Business-Intelligence-Reporting-Solution.jpg)
Microstrategy Business Intelligence Reporting Solution for a Leading Retail Chain of Europe
To track accurate performace, IGT enabled client to do in-depth analysis of sales, inventory, promotions, pricing , target & prediction on stocks
![airline reservation management](/wp-content/uploads/2020/02/Developed-Dedicated-Analytics-Centre.jpg)
Developed Dedicated Analytics Centre for the World’s leading Hospitality Company
Migrated 24 dashboards and 163 reports to the new platform
![airline reservation management](/wp-content/uploads/2020/02/Sales-Revenue-Goal-Performance-Analytics.jpg)
Optimizing Sales Revenue and Goal Performance for a Leading Luxury Hotel Chain
![airline reservation management](/wp-content/uploads/2020/02/IT-Security-Compliance-Dashboard-and-Datawarehouse.jpg)
IT Security Compliance Dashboard and Datawarehouse for Luxury Hotel Chain of Asia
Enabled 50 + compliance metrics with live business alerts on critical non-compliance data like Security threats and breaches
![Airline sales and reservation management](/wp-content/uploads/2020/04/RPA-for-BSP-Refunds-Status-Management.jpg)
RPA for BSP Refunds Status Management
Enabled 100% accurate data mapping with 40% improvement in overall processing time.
![Airline sales and reservation management](/wp-content/uploads/2020/04/Automated-Corporate-Contract-Loading-for-a-Leading-Group-of-Hotels.jpg)
Automated Corporate Contract Loading for a Leading Group of Hotels
IGT’s Automation services helped French multinational hospitality company to save $400 K in operational expenses and achieve 99.9% data accuracy
![Airline sales and reservation management](/wp-content/uploads/2020/04/Tax-Refund-Process-Automation.jpg)
Tax Refund Process Automation
Enabled 50% reduction in workforce expenses with ability to meet tighter regulatory compliance SLAs
![Airline sales and reservation management](/wp-content/uploads/2020/04/Passenger-FAQ-Chatbot.jpg)
Passenger FAQ Chatbot
Reduced contact center cost for multiple language support & training and enabled availability of information on the go and in written form.
![Airline sales and reservation management](/wp-content/uploads/2020/04/automated-operational-reporting.jpg)
Automated Operational Reporting
IGT helped to reduce the processing time from 60 Hrs. to 4 Hrs. with 100% accuracy
![Airline sales and reservation management](/wp-content/uploads/2020/04/rpa-in-procurement-1.jpg)
RPA in Procurement for Sending out Request for Quotation (RFQ)
Helped achieved 90% accuracy by reduction in manual errors and oversights and 70 % improvement in overall processing time.
![Airline sales and reservation management](/wp-content/uploads/2020/04/RPA-for-Cross-PCC-Auditing.jpg)
RPA for Cross PCC Auditing
Increased operational efficiency with Improved accuracy of 95-99% and accelerated the execution speed to 2X
![Airline sales and reservation management](/wp-content/uploads/2020/04/Automated-IROPS-Notification.jpg)
Automated IROPS Notification
IGT helped a leading Asian airline reduce the processing time up to 40% and improved quality and accuracy with zero errors.
![Airline sales and reservation management](/wp-content/uploads/2020/05/HR4U.jpg)
HR4U Chatbot
Enabled 45% call volume reduction with more than 2000 number of active chatbot users
![Airline sales and reservation management](/wp-content/uploads/2020/08/Processing-more-than-5-million-queues.jpg)
Processing more than 5 million Queues for a leading US Airline
The leading US airline gains 12% efficiency through automation tools like Ticket reissue and Exchange tool (TREAT)
![Airline sales and reservation management](/wp-content/uploads/2020/09/air-cargo-case-study.jpg)
Increase in Revenue and CSAT for a leading Air Cargo in US
IGT helped increase sales conversion by 44% within a year
![Airline sales and reservation management](/wp-content/uploads/2020/11/Automated-Passenger-Data-Consolidation-for-Covid-Contact-Tracing.jpg)
Automated Passenger Data Consolidation for Covid Contact Tracing
![Airline sales and reservation management](/wp-content/uploads/2021/02/staff-augmentation.jpg)
Staff Augmentation Services
Brochures
![](/wp-content/uploads/2024/03/Retail-E-commerce-making-.jpg)
Retail & E-commerce Solution Overview
![](/wp-content/uploads/2024/02/Gaming-brochure-thumb_800x600.jpg)
Delivering Seamless Player Experience
![travel technology companies](/wp-content/uploads/2023/02/customer-services-catalog-2023.jpg)
CX Catalog 2023
![Airline sales and reservation management](/wp-content/uploads/2022/02/Jupiter-.jpg)
Brochure
Jupiter: Cloud-based next-gen revenue management solution for Airlines
![Airline sales and reservation management](/wp-content/uploads/2022/01/self-Test-Support-Services.jpg)
Brochure
Self-Test Support Services
![Airline sales and reservation management](/wp-content/uploads/2021/08/Pre-Travel-Document-Verification-for-Airlines_SS.jpg)
Brochure
Pre-travel Documents Verification
![Airline sales and reservation management](/wp-content/uploads/2016/08/Cost-monitoring.jpg)
Brochure
Airline Cost Management
![Airline sales and reservation management](/wp-content/uploads/2021/02/Cloud-Computing-Services-fi.jpg)
BROCHURE
Cloud Computing Services
![Airline sales and reservation management](/wp-content/uploads/2021/02/Rate-Parity-Services.jpg)
Rate Parity Services for Hospitality
![Airline sales and reservation management](/wp-content/uploads/2021/02/Lead-Generation-Services-for-Hospitality.jpg)
Lead Generation Services for Hospitality
![Airline sales and reservation management](/wp-content/uploads/2020/10/land-transportation-bpo-services.jpg)
Brochure
Land Transportation BPO Services
Road and Rail transportation companies are adopting new technologies and channels in contact center environment to keep up with the growing customer expectations.
![Airline sales and reservation management](/wp-content/uploads/2020/09/cep-services.jpg)
brochure
Courier, Express & Parcel (CEP) BPO Services For quality customer engagements
Last-mile delivery is an essential element of logistics. Courier, Express & Parcel (CEP) companies responsible for this final phase of the supply chain can either cause delivery delays and damage the brand’s image or enhance the customer satisfaction via on time or before delivery.
![Airline sales and reservation management](/wp-content/uploads/2020/09/icomp.jpg)
brochure
iCOMP
![Airline sales and reservation management](/wp-content/uploads/2020/09/Fare-Rule-Interpreter.jpg)
Brochure
Fare Note Interpreter
Airlines and Online Travel Agencies (OTAs) known to have complex business functions, are increasingly adopting automated self-learning solutions to make operations efficient and faster.
![Airline sales and reservation management](/wp-content/uploads/2020/09/COVID-19-Contact-Tracing-Management.jpg)
brochure
COVID-19 Contact Tracing Management
![Airline sales and reservation management](/wp-content/uploads/2020/08/social-distancing-analytics.jpg)
brochure
Social Distancing Analytics
A solution that uses Computer Vision AI to enable safety measures at work or public space.
![Airline sales and reservation management](/wp-content/uploads/2020/08/air-cargo-support-services-featured.jpg)
Brochure
Air Cargo Support Services
The Air Cargo industry is a complex operation involving transportation, inventory, warehousing, material handling, packaging, securityand customer services.
![airline reservation management](/wp-content/uploads/2020/05/iva.jpg)
Brochure
Intelligent Video Analytics
Work-at-home is a new normal with an increasing number of Business Process Management companies adopting this delivery model. IGT Solutions (IGT) has developed an Intelligent Video Analytics (IVA) solution to enhance the efficiency, security and compliance for Work-at-Home solution.
![Airline sales and reservation management](/wp-content/uploads/2020/04/work-at-home.jpg)
Brochure
Work at Home Solutions
The COVID-19 pandemic has forced the Business Process Management (BPM) companies to rethink their business models and design innovative solutions that can ensure business continuity, offers business agility and necessary flexibility to scale up or down business operations based on capacity need.
![airline reservation management](/wp-content/uploads/2020/04/fi-Automation-Center-of-Excellence.jpg)
Brochure
Automation Centre of Excellence
Changing customer demographics and preferences are propelling travel brands to focus on creating differentiated customer experience. Travel organizations are increasingly turning towards automation to optimize the business processes and re-envision opportunities to employ human capital strategically.
![data analytics in travel industry](/wp-content/uploads/2020/04/Automated-Baggage-Coding-Solution.jpg)
Automated Baggage Coding Solution
Lost or mishandled luggage is a major reason of customer dissatisfaction. Airlines not only incur high operational cost but also loose brand reputation and customer loyalty.
![travel app development](/wp-content/uploads/2020/02/Airline-Analytics-brochure.jpg)
Airline Data Analytics
Enormous data is generated in every process of an airline operation be it reservations, flight operations, revenue management, MRO, customer journey etc. IGT analytics experts collate this data, organize and effectively analyze to deliver vital business intelligence for airline to be more efficient and profitable
![travel technology companies](/wp-content/uploads/2020/01/Customer-360-in-Travel-Hospitality.jpg)
Customer 360 for Travel and Hospitality
Advanced technology enables today's traveler to connect with brands and have instant access to content via multiple channels.
![devops solution providers](/wp-content/uploads/2019/06/devOps-services-solutions.jpg)
Brochure
DevOps For Digital
DevOps brings development, testing,
and operations stakeholders together for faster and stable IT Delivery.
![digital transformation and automation](/wp-content/uploads/2016/08/Shipping-Industry.jpg)
Bringing Transformational Technology to Shipping Industry
![fare filing](/wp-content/uploads/2016/08/fare-fillin.jpg)
Fare Filing Services
![IGT Cruise](/wp-content/uploads/2016/09/cruise.jpg)
IGT Cruise Capability
![Digital Contact Centers](/wp-content/uploads/2016/08/digital-contact-center.jpg)
Digital Contact Centers
Today’s customer is always online , expecting to connect anywhere, anytime with companies.
![TPF services - IGT](/wp-content/uploads/2018/05/tpf-1.jpg)
IGT TPF Services
![big data in aviation](/wp-content/uploads/2019/08/Data-Engineering-Services.jpg)
Data Engineering Services
![Queue management solutions](/wp-content/uploads/2016/08/IQD.jpg)
iQD – Intelligent Queue Management Framework
iQD is a cloud-based, fully automated queue management tool with an ability to integrate with multiple backend and front end system
![lost baggage](/wp-content/uploads/2016/08/baggage-claim.jpg)
Baggage Helpdesk Services
![Professional Support Services](/wp-content/uploads/2016/08/staff-augmentation.jpg)
Professional Support Services
Brands constantly struggle to hire, train and retain the right mix of personnel across various projects.
![automation testing services](/wp-content/uploads/2016/08/accessibility-testing.jpg)
Accessibility Testing Services
For enhanced customer experience companies need to integrate disparate technologies and user-friendly interfaces
![testing service provider](/wp-content/uploads/2016/08/testing-2.jpg)
Testing Services
Effective testing of IT applications across company helps in ensuring quality and seamless operations
![social media for travel industry](/wp-content/uploads/2016/08/social-media.jpg)
Social Media Customer Experience Management
![Digital transformation in travel industry](/wp-content/uploads/2016/08/mobility-3.jpg)
Mobility Services
Mobile has become the preferred mode of communication for today’s buyers
![Customer Loyalty Management](/wp-content/uploads/2016/08/loyalty-1.jpg)
Loyalty Management Services
In today’s competitive scenario, many brands use loyalty program as a means to retain customers and keep them
![data analytics in travel industry](/wp-content/uploads/2016/10/advanced-analytics-services.jpg)
Travel Analytics Services
Harnessing the strength of data is the key to stay ahead of the competition. It has become imperative for the brands
![Travel RPA](/wp-content/uploads/2019/07/Robotic-Process-Automation.jpg)
Brochure
Robotic Process Automation (RPA)
IGT RPA offers a futuristic mechanism to automate travel processes without the need for radical changes while minimizing risks.
![Baggage Claim Digitization](/wp-content/uploads/2016/08/baggage-1.jpg)
Baggage Claim Digitization Framework
![Airlines IT Solutions - IGT](/wp-content/uploads/2016/08/InFlight-POS-Solution.jpg)
InFlight POS Solution Framework
![Irregular operations airline - IGT](/wp-content/uploads/2016/10/Irregular-Operations-Support-Desk.jpg)
Irregular Operations Support Desk
![crew management services](/wp-content/uploads/2016/10/Crew-Management-Helpdesk.jpg)
Crew Helpdesk Services
Crew helpdesk is a business-critical function that impacts operational costs, crew performance and customer experience in equal measure
![travel app development](/wp-content/uploads/2016/11/application-support-services.jpg)
Application Support Services
With the rise of connected customer, it has become imperative for the companies to be responsive and deliver
![Queue management solutions](/wp-content/uploads/2016/09/Queues.jpg)
Queues Management Services
![contract management](/wp-content/uploads/2019/03/app-dev-ME-1.jpg)
Digital Content Management
Today’s era of constant evolution brings forth multiple agreements and contracts across industries
![travel chatbot](/wp-content/uploads/2017/08/chatbot.jpg)
AI-based Bots
The growing role of social media and the implementation of AI has led to Chatbots becoming an important tool to engage with customers.
![Automation testing services](/wp-content/uploads/2019/04/mTAF-–-Mobile-Test-Automation-Framework.jpg)
mTAF – Mobile Test Automation Framework
Infographics
![Airline sales and reservation management](/wp-content/uploads/2023/10/Dossier-Retail-eCommerce-552x414jpg.jpg)
INFOGRAPHIC
Navigate your way through Retail and E-commerce shores in 2024
![Airline sales and reservation management](/wp-content/uploads/2023/03/Hyperautomation-thumb.jpg)
INFOGRAPHIC
All you need to know about Hyperautomation
![Airline sales and reservation management](/wp-content/uploads/2020/07/featured-resource-2020-TRENDS.png)
INFOGRAPHIC
Top Technology Trends for 2020 and Beyond
A look at the top technology trends that have the potential to drive innovative disruptions and create new opportunities. Organizations need to build smart solutions around these trends if they wish to succeed.
![Airline sales and reservation management](/wp-content/uploads/2020/09/Customer-Experience-is-the-driving-force-behind-most-business-success.jpg)
infographic
Customer Experience for the Digital Consumer
![Airline sales and reservation management](/wp-content/uploads/2020/03/featured-resource-work-at-home-infographic.jpg)
INFOGRAPHIC
Work At Home isn't the future of work, it's the present!
40% of global companies are hybrid (companies offer both remote and in-office options)
![social media for travel industry](/wp-content/uploads/2016/08/mobilize-personalize.jpg)
Mobilize, Personalize, Socialize
Smart devices and social analytics are transforming the online buyer landscape. The user is becoming more informed and interactive. Industries must respond by having the right systems and processes in place.
![Travel Chatbots](/wp-content/uploads/2019/03/rise-of-messaging.jpg)
Rise of Messaging platforms & ChatBots
![call center outsourcing companies](/wp-content/uploads/2016/08/BPM.jpg)
BPO – The Digital Tipping Point
![Customer Loyalty Management - IGT](/wp-content/uploads/2016/08/loyalty.jpg)
Loyalty gets personal for the digital customer
There are about 14.3 loyalty programs per consumer. Digital transformation has brought changes in customer loyalty not only in various sectors but also across different generations.
![Social Travel](/wp-content/uploads/2018/01/widget-social-media-infographic.jpg)
The Social Travel Landscape
![Irregular operations airline - IGT](/wp-content/uploads/2017/12/IROPS-featured.jpg)
IROPS – Putting Passengers First
![Testing Service - IGT](/wp-content/uploads/2016/08/Accessibility-Testing.jpg)
The Untapped Potential of Accessibility Testing
![Airlines Chatbots - IGT](/wp-content/uploads/2016/08/mobility-2.jpg)
Mobility in Air Travel creates Connected Experiences
![Lost baggage - IGT](/wp-content/uploads/2016/08/baggage.jpg)
Digitization & Automation in Baggage Services Landscape
![airline call center](/wp-content/uploads/2019/04/airlines.jpg)
Airlines Experience
![Travel Technology Company](/wp-content/uploads/2019/04/travel-trends.jpg)
Travel Technology Trends-2019
![fare filing](/wp-content/uploads/2016/08/fare.jpg)
Capturing more of The Fare Value Chain
![Hospitality IT solutions - IGT](/wp-content/uploads/2019/07/Hotel.jpg)
Hospitality Experience
![Travel Analytics](/wp-content/uploads/2016/08/12-trends.jpg)
Top 12 Travel Technology Trends 2016
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