IGT Solutions, a next-gen customer experience (CX) company, received the prestigious "Trailblazer Visionary recognized for Leadership in Artificial Intelligence Award" at the TechNext Summit 2024 by Economic Times held on Thursday, 21st of March.

IGT Solutions’ innovative and advanced enterprise-wide Generative AI platform TechBud.AI promotes rapid innovation and helps businesses achieve faster results and elevated customer experience with a seamless enterprise-wide Generative AI adoption. The recognition is a testimony to the value that customers have realised from TechBud.AI. Organizations leveraging TechBud.AI-based Gen AI-powered Solutions have experienced transformative results, including remarkable 99% accurate, personalized responses, 47% cost savings, 95% reduced average handling time and enhanced customer experience.

“This award validates IGT Solutions' investment in AI, our Gen AI platform TechBud.AI, and our AWS capabilities, affirming our commitment to innovation. We're excited to collaborate with businesses in the realm of Gen AI, empowering them with cutting-edge solutions for enhanced customer experience, prioritizing speed, personalization, and efficiency’’, said Dheeraj Wal, Senior V.P - Digital Transformation.

About IGT Solutions:

IGT Solutions is a next-gen customer experience (CX) company that defines and delivers transformative experiences for global brands. It does this by using innovative digital technologies and combining digital and human intelligence. IGT Solutions is the preferred partner for managing end-to-end CX journeys across industries. Established in 1998, IGT has over 90 global marquee customers and 25,000+ CX experts servicing client processes from 31 global delivery centers across 13 countries. IGT Solutions’ service offerings include digital transformation, systems integration, platform solutions, AI/ML and Gen AI-led industry and enterprise solutions, intelligent automation and analytics, and a full spectrum of BPM services and solutions. www.igtsolutions.com

About TechNext Summit 2024:

The TechNext Summit is poised to be a groundbreaking event that will shape the future of technology. It is a premier gathering of thought leaders, innovators, and disruptors in the technology sector. It serves as a platform for exchanging ideas, fostering collaborations, and showcasing emerging trends that will shape the future of technology. From AI and machine learning to blockchain and quantum computing, the summit explores the latest advancements and their potential impact on industries and society at large.