IGT Solutions Strengthens its BPO & Tech Services Portfolio with the Signing of Definitive Agreements for the Acquisition of Outsourcing Support Services S.R.L, Romania
OSSR is a subsidiary of Connections Consult, a publicly listed Romanian company, and includes two of its affiliates. This strategic move strengthens IGT Solutions' European presence and enhances its expertise in delivering high-value BPO and technology services across industries.
OSSR has a proven track record of serving global industry leaders in the FMCG, Industrial, and Logistics sectors.
As IGT Solutions prepares to welcome skilled OSSR professionals, the integration would leverage both organizations' strong cultural alignment and complementary specializations. It will continue to serve OSSR's clients, ensuring seamless services while actively assessing opportunities to enhance value.
"This acquisition marks a significant milestone in expanding our expertise in core BPO and technology services, as OSSR's capabilities and talented team are an excellent fit for us. We look forward to embarking on the next phase of growth and innovation", said Katie Stein, CEO of IGT Solutions.
“We view IGT Solutions as a partner with the right capabilities to further develop the Support Services business and enhance the value it delivers to clients. This transaction represents an important step in the evolution of this service line, and we are confident in its continued growth under IGT Solutions’ leadership. For Connections, it marks a strategic move that enables us to focus on building high-value solutions in key areas such as cybersecurity and artificial intelligence. Connections’ management team will work with partners in IGT Solutions in order to ensure a smooth transition and is committed to provide best in-class service quality to its clients” Bogdan Florea, Founder & Co-CEO Connections.
About IGT Solutions
IGT Solutions is a next-gen Customer Experience (CX) & Tech Services company. It enables personalized, meaningful, and effective interactions by combining cutting-edge technology and innovative solutions with the power of Gen AI to deliver exceptional end-user experiences. With the ability to integrate human and digital intelligence seamlessly, it is a trusted partner for managing end-to-end CX journeys for global majors across industries. Established in 1998, IGT Solutions has more than 90 global marquee customers and 25,000+ CX experts servicing client processes from 31 global delivery centers across 13 countries. IGT Solutions' service offerings include data & analytics, digital transformation, systems integration, platform solutions, AI/ML and Gen AI-led industry and enterprise solutions, intelligent automation and analytics, and a full spectrum of BPM services and solutions.
For more information, visit www.igtsolutions.com
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