July 01, 2019

IGT Solutions (IGT) opens its 2nd delivery center in Europe to expand its onshore delivery ecosystem. Located in Barcelona (Spain), this is IGT’s 16th delivery center globally. IGT will provide multilingual digital contact center services to its global and European clients along with preparedness for future growth.

Vipul Doshi, CEO, IGT said, “Expanding our onshore presence in Europe will allow us to serve our clients with superior customer experience in multiple European languages. With the support of Barcelona’s innovative business environment, we look forward to growing our European operations and deliver business excellence across the entire spectrum of travel.”

The new center will enable IGT to leverage skilled resources who are proficient in Spanish and other European languages. It will also help IGT expand its comprehensive travel portfolio and acquire new logos in the European market.

With a goal to further expand European delivery, IGT plans to open nearshore delivery centers to cater to German, Italian and French languages as well. The company is very excited to achieve a new milestone and looks forward to its growth in Europe.

About IGT

IGT Solutions (IGT) is a leading provider of integrated IT, BPM (Business Process Management) and digital services and solutions for the global travel industry. Established in 1998 with 100% focus on the travel and hospitality industry, IGT has more than 70 marquee customers and 11,000 travel experts. It provides digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services.