0%
First Contact Resolution
0%+
Sales Conversion for Contact Center
0%
Increase in C-SAT

An Overview

Customer experience results in building a stronger brand, superior customer interaction, increased customer loyalty, and higher growth. Travel by land, sea, and air, in addition to the hospitality and leisure industries, must leverage the combined capabilities of humans and technology to enable a seamless experience for their end customers.


With over two decades of experience as pioneers in enabling superior customer experience for our clients in the travel industry, IGT Solutions helps you reimagine a new future. Maximize the combined value of advanced digital technologies and human expertise to deliver exceptional customer experience consistently.

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Offerings for the entire spectrum of the travel industry

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Airlines

IGT Solutions is a long-standing strategic partner for over 20 global airlines with expertise in customized IT solutions and end-to-end digital technologies and services for state-of-art contact centers worldwide
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Travel Tech

With deep domain expertise, a qualified and experienced resource pool, and a strong focus on operational excellence, IGT Solutions helps Online Travel Agencies (OTAs) increase their revenue through online and offline channels.
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Leisure and hospitality

We offer comprehensive customer experience, analytics, automation, and digital engineering services for large hotels, casinos, restaurants, and other key players.
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Cruises

Global cruise leaders trust IGT Solutions as we enable enhanced travel experience with improved operational, process, and technical proficiency.
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Land transport

IGT Solutions offers integrated offerings across the entire value chain for land transport clients, including rail, road, and car rental companies.
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Logistics and Cargo

IGT Solutions works with global logistics and cargo companies to improve consumer convenience, reduce costs and maximize customer satisfaction.
Read More

Offerings for the entire spectrum of the Travel Industry

Airlines

IGT Solutions is a long-standing strategic partner for over 20 global airlines with expertise in customized IT solutions and end-to-end digital technologies and services for state-of-art contact centers worldwide
Read More

Leisure and Hospitality

We offer comprehensive customer experience, analytics, automation, and digital engineering services for large hotels, casinos, restaurants, and other key players.
Read More

Land Transport

IGT Solutions offers integrated offerings across the entire value chain for land transport clients, including rail, road, and car rental companies.
Read More
Image

Travel Tech

With deep domain expertise, a qualified and experienced resource pool, and a strong focus on operational excellence, IGT Solutions helps Online Travel Agencies (OTAs) increase their revenue through online and offline channels.
Read More

Cruises

Global cruise leaders trust IGT Solutions as we enable enhanced travel experience with improved operational, process, and technical proficiency.
Read More

Logistics and Cargo

IGT Solutions works with global logistics and cargo companies to improve consumer convenience, reduce costs and maximize customer satisfaction.
Read More

Comprehensive Offerings

BPM services

CX Services

Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers

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Analytics

Analytics

Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey

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automation

Automation

Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency

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Digital Solutions

Digital Engineering

Leveraging mobile, social media with new age technologies to enhance digital customer’s experience

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Delivering Results

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