Industries

Tools and Technology

End-to-end user support for Software, Hardware, SaaS, and Consumer Electronics Firms

0%

First Contact Resolution

0%+

Sales Conversion for Contact Center

0%

Increase in C-SAT

An Overview

The ability to consistently adopt modern and emerging technologies is critical for industries in today’s ever-changing world. In this ecosystem, companies that are agile and willing to adopt new technologies rapidly can address current and future challenges.

For continued growth, such companies must find the right partner to support their continued innovation.

Tools and Technology companies face common challenges like:

There is a need for constant human tech support for the customers using their platforms/ services.
Sales teams spend much time collating and cleaning potential customers’ data. They are unable to plan or firm up their campaigns.
Lack of resources to support seamless backend processes and run efficient operations.

Our Offerings

Customer Support

IGT Solutions offers a variety of automated and interactive solutions for customer support services, including Augmented Reality (AR) and Virtual Reality (VR) technology, chatbot services, and survey-based support for addressing customer requests in a timely and efficient manner.

Technical Support

We provide technical support solutions that leverage Artificial Intelligence (AI) and Machine Learning (ML) tools to automate key business processes that provide proactive approaches to identifying and fixing any technical issues within your business operations.

Sales Support

Our agents use cutting-edge tools and a wide range of automated and intelligent sales support solutions to streamline lead enrichment and generation, data entry management, and client retention. We help free up your sales teams to focus on customer intelligence capabilities and drive sales productivity for your business.

Back-Office Support

IGT provides back-office support solutions that handle operations like claims management, request fulfillment, and a host of other processes, thus, freeing up your enterprise to support end-users in an efficient and timely manner.

Comprehensive Offerings

CX Services

Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers

Analytics

Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey

Automation

Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency

Digital Engineering

Leveraging mobile, social media with new age technologies to enhance digital customer’s experience

Delivering Results

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Featured Work

CASE STUDYDelivering 77.5% Efficiency Gain through Automating BSP Refund

CASE STUDYHandling 70,000 Transactions Per Month with 98.99% Transaction Accuracy

CASE STUDY25% Increase in Sales Conversion for a Leading OTA

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