Travel School

Travel school is a unique approach to develop travel BPO ready talent in- house.
This program helps IGT with a ready pool of resources for client projects and increases the success rate of candidates to deliver superior customer experience as they go through the training.

Benefits

  • High resource availability
  • Lower attrition levels
  • Optimising cost of sourcing talent
  • On demand supply of ready pool of resources
  • Quick scalability solutions
  • Efficient resources resulting higher customer satisfaction

  • Dedicated Team

  • Travel School and Recruitment Hub

  • University partnerships and curriculum expansion

  • 2 Dedicated training rooms for travel school classes

  • Learning lounge for research

  • Self-paced and e-learning courses

Building Block for Training Delivery

Travel school is a program under which IGT candidates go through stipend paid training. Successful candidates with limited experience and excellent voice skills can then be inducted into client Process Training.

Training module includes

  • Train on language, accent comprehension, culture
  • Effective sales techniques and customer service essentials
  • Email etiquette / chat essentials
  • Social Media (FB & Twitter)
  • Train on world geography, Travel & Airline terminologies, top destination & attractions, hotel types, FAB etc.
  • Training on key GDS such as Amadeus / Sabre / Worldspan

Successful training helps create “Travel Specialist” with better understanding of BPO work culture, Travel & GDS trained resources, call handling skills & understanding of customer service/sales attributes