Certifications

IGT Solutions PVT. LTD. (IGT) is a quality driven organization and has its processes geared towards providing reliable, robust and secure solutions & services to its clients. This ensures on-time deliveries – every time with explicable processes’ components to help meet the scheduled time and cost commitments.

COPC 6.1

IGT (Gurgaon entity) is certified on COPC OSP 6.1 certification by COPC Inc.  The COPC OSP Standard addresses specific Outsource Service Provider requirements like meeting & improving Operational & Qualitative metrics, HR processes & activities, work force management, hiring policies & processes, sales, business development, and managing client relationship for providing customer support.  COPC OSP 6.1 recognizes IGT’s consistent excellence in driving high performance levels in managing customer satisfaction, revenue, service, quality and costs.

Payment Card Industry Data Security Standard (PCI DSS 4.0)

The Payment Card Industry Data Security Standard (PCI DSS) focuses on protecting payment card data and ensuring that systems are robust against potential security threats and facilitate the broad adoption of consistent data security measures globally. PCI DSS provides a baseline of technical and operational requirements and guarantees that IGT meets the latest and most stringent security requirements designed to protect account data and secure other elements in the payment ecosystem.

ISO 27001:2022 Certification (Information Security Management System)

IGT has implemented a robust Information Security Management System (ISMS) that complies with the requirements of ISO 27001:2022. The comprehensive ISMS deployment safeguards the confidentiality, integrity & availability of all information related to customers, employees & organization. IGT is audited by an external certifying agency annually. Basis the audits outcome and compliance to the standards, IGT is recognized as ISO 27001:2013 certified organization

ISO 9001:2015

IGT Solutions is dedicated to not only meeting but surpassing quality expectations by implementing a proactive Quality Management System (QMS) framework aligned with ISO 9001:2015. This framework is designed to Understand and Address Needs by Identifying and comprehending the needs and expectations of all relevant interested parties, including customers, suppliers, and other stakeholders.

This standard enables us to Manage Risks and Opportunities better by focusing on both risks and opportunities to anticipate potential challenges and leverage opportunities for continuous improvement in performance and quality, it also Ensure Consistent Quality is met by delivering products and services that consistently adhere to agreed-upon quality specifications and comply with all applicable requirements, reinforcing IGT Solutions' commitment to quality and customer satisfaction. By adhering to this comprehensive approach, IGT Solutions aims to enhance its operational excellence and maintain high standards of quality in all its endeavors.

CMMI Level 5 - SVC

IGT is a CMMI Level 5 certified company that demonstrates specific compliance to CMMI- SVC (Services). Maturity Level 5 is the highest maturity level of the CMMI which indicates IGT commitment to perform at an “optimizing” level and to continually improve its processes based on CMMI practices, and continuously evolve to adapt to changing needs of the stakeholders and customers.

International Standard on Assurance Engagements (ISAE) 3402 Attestation

IGT is annually audited by an independent audit firm to conduct a Type II International Standard on Assurance Engagements (ISAE) 3402 attestation for IT General Controls (e.g. Software Development Practices, Infrastructure Support Group (ISG), Information Security, Physical, Hiring and On boarding along with Training controls) of IGT delivery locations to help its customer comply with the Sarbanes Oxley Act

Security Organization Controls (SOC) 1 & 2 Type II

Service Organization Control (SOC) reports - as per the defined standards of American Institute of Certified Public Accountants (AICPA) are internal control reports on the offerings furnished by a service organization, which provides important information for users to appraise the risks involved with an outsourced service. IGT is audited by an external agency annually. IGT’s India, Manila, Kuala Lumpur, China, Colombia & Bucharest centers are attested on SOC examination standards