Whitepapers

Airline sales and reservation management

Whitepaper

Press Play on Player Experience: Level up Beyond Game Design

Player experience strategies are no longer just good; they make or break a player's loyalty. Read the exclusive and comprehensive Everest Group Whitepaper to learn more.

Webinar on “Customer Engagement in the Post Pandemic World”, jointly organized by BCG and IGT Solutions

Reports

Virtual Think Tank Post Discussion Report

Creating A Smarter Contact Centre Through Automation And Analytics: The Two Key Differentiating Factors For Meeting Customer Expectations In 2021

Industry Guide

Digital & Analytics Trends In The Air Cargo Industry

Enabling Digital and Technological Trends in Air Cargo Industry

Use Case

Role of AI in the Digital World

To make travel smarter and safer, the right application of smart Data, and AI is imperative.

Industry Guide

Harnessing the power of data services for Airlines

IGT’s Data Services for airlines solves problems by using innovative techniques.

Ebook

Data Modernization: Imperative for Digital Transformation

Adopting Modern Data Management practice is essential for constructive use of data.

Whitepaper

Delivering Superior Experiences: How Positive Agent Experience Amplifies Customer Experience

Organizations are recognizing that, along with the customer, the agent is a pivotal component of Customer Experience (CX).

Whitepaper

Catch flights, not virus - The new ‘Travel Persona’ in a post COVID world

While the travel & hospitality industry is preparing for the initial rebound of travel, it is important to observe how travel demand spiked in various markets when the pandemic started to grow.

Whitepaper

5 Trends of Software Quality Assurance in 2021

The Year 2020 has been the year of transformation, several industries realized the urgent need for faster delivery, greater collaboration, and iterative releases, which has led to greater penetration of Agile and DevOps. A look at some trends in 2020 that will continue in the years to come.

whitePaper

LEAN QA – Transforming QA teams for Just-in-time test delivery

Customer expectations in the current and upcoming generations have changed drastically, the need to incorporate changing customer requirements into the product development process are a cause of stress for delivery teams.

Whitepaper

Continuous Testing: Smart Testing Way Forward

Continuous testing is the practice of enabling quality through each phase of the software development lifecycle i.e., from planning to development up to production and operations.

Whitepaper

Customer Experience 3.A

Customer expectations in the current and upcoming generations have changed drastically, with a major shift from a product focus to a full "product + experience" focus.

WhitePaper

Customer Equation in the new normal

The future of work is looking to be highly hybrid in nature making it crucial for companies to understand the key enablers..

Whitepaper

Airline Customer Value

It costs 10x more to acquire a customer than to retain, and 100 times more to win back one already disillusioned with the company.

Whitepaper

Social Travel-Integrated Travel Experience

Social Commerce is a subset of eCommerce, where the activities happen over social media, such as Facebook and Twitter.

Whitepaper

Creating a 360-degree View of the Connected Traveler

Today travel providers have vast amounts of data at every step of their customer’s travel booking cycle.

Whitepaper

Ensuring Quality through Progressive Approach in Test Automation

Emerging technological innovations along with dynamic business needs of the travel industry are shaping the travel IT industry to set new and modern trends.

Whitepaper

Embracing the Social Element in the Loyalty Programs

With the rise of social media, companies need to redesign the current structure of loyalty programs and integrate the social element to offer enhanced customer experience.

Whitepaper

Structuring Ticket Process Outsourcing

For Travel Agencies, ticketing is a function that entails high process time, while being a low value generating function.

Whitepaper

Is it worth implementing Big Data Technologies?

An estimated $ 80 billion is lost each year because of bad customer experiences, out of which approx $2.3 Bn is the annual impact on the airline industry because of customer experience

Whitepaper

Unlatch z/TPF data using DFDL

DFDL stands for Data Format Description Language and is powerful modelling language from Open Grid Forum.

Whitepaper

Development Centric DevSecOps

DevSecOps has been viewed as Security at the intersection of Development and Operations with security scans being triggered early in the application lifecycle.