Resources
Insights
Whitepaper
Agent Assist In The World Of AI: Transforming Airline Customer Support
Enhance airline customer service with AI-driven efficiency, ensuring faster responses, higher accuracy, and cost-effective support for every traveller.Read More
Whitepaper
Reimagining Agent Performance In The Age Of AI : A PoV on Training as a Service
Discover how IGT Solutions uses AI to accelerate agent learning, boost performance, and enhance customer experiences.Read More
Whitepaper
SMART CX : Superior Metrics Drive Value-Based Transformation
SMART CX empowers brands to deliver seamless and cost-effective CX.Read More
Whitepaper
Blurring Lines Between Services and Software : A PoV on Baggage as a Service
IGT Solutions streamlines baggage management with AI, improving tracking, claims, and passenger satisfaction.Read More
Whitepaper
Press Play on Player Experience: Level up Beyond Game Design
Player experience strategies are no longer just good; they make or break a player's loyalty. Read the exclusive and comprehensive Everest Group Whitepaper to learn more.Read More
Reports
Virtual Think Tank Post Discussion Report
Creating A Smarter Contact Centre
Through Automation And Analytics:
The Two Key Differentiating Factors For Meeting Customer Expectations In 2021
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Industry Guide
Digital & Analytics Trends In The Air Cargo Industry
Enabling Digital and Technological Trends in Air Cargo Industry
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Use Case
Role of AI in the Digital World
To make travel smarter and safer, the right application of smart Data, and AI is imperative.
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Industry Guide
Harnessing the power of data services for Airlines
IGT’s Data Services for airlines solves problems by
using innovative techniques.
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Ebook
Data Modernization: Imperative for Digital Transformation
Adopting Modern Data Management practice is essential for constructive use of data.
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Whitepaper
Delivering Superior Experiences: How Positive Agent Experience Amplifies Customer Experience
Organizations are recognizing that, along with the customer, the agent is a pivotal component of Customer Experience (CX).
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Whitepaper
Catch flights, not virus - The new ‘Travel Persona’ in a post COVID world
While the travel & hospitality industry is preparing for the initial rebound of travel, it is important to observe how travel demand spiked in various markets when the pandemic started to grow.
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Whitepaper
5 Trends of Software Quality Assurance in 2021
The Year 2020 has been the year of transformation, several industries realized the urgent need for faster delivery, greater collaboration, and iterative releases, which has led to greater penetration of Agile and DevOps. A look at some trends in 2020 that will continue in the years to come.
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whitePaper
LEAN QA – Transforming QA teams for Just-in-time test delivery
Customer expectations in the current and upcoming generations have changed drastically, the need to incorporate changing customer requirements into the product development process are a cause of stress for delivery teams.
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Whitepaper
Continuous Testing: Smart Testing Way Forward
Continuous testing is the practice of enabling quality through each phase of the software development lifecycle i.e., from planning to development up to production and operations.
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Whitepaper
Customer Experience 3.A
Customer expectations in the current and upcoming generations have changed drastically, with a major shift from a product focus to a full "product + experience" focus.
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WhitePaper
Customer Equation in the new normal
The future of work is looking to be highly hybrid in nature making it crucial for companies to understand the key enablers..
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Whitepaper
Airline Customer Value
It costs 10x more to acquire a customer than to retain, and 100 times more to win back one already disillusioned with the company.
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Whitepaper
Social Travel-Integrated Travel Experience
Social Commerce is a subset of eCommerce, where the activities happen over social media, such as Facebook and Twitter.
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Whitepaper
Creating a 360-degree View of the Connected Traveler
Today travel providers have vast amounts of data at every step of their customer’s travel booking cycle.
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Whitepaper
Ensuring Quality through Progressive Approach in Test Automation
Emerging technological innovations along with dynamic business needs of the travel industry are shaping the travel IT industry to set new and modern trends.
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Whitepaper
Embracing the Social Element in the Loyalty Programs
With the rise of social media, companies need to redesign the current structure of loyalty programs and integrate the social element to offer enhanced customer experience.
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Whitepaper
Structuring Ticket Process Outsourcing
For Travel Agencies, ticketing is a function that entails high process time, while being a low value generating function.
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Whitepaper
Unlatch z/TPF data using DFDL
DFDL stands for Data Format Description Language and is powerful modelling language from Open Grid Forum.
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Whitepaper
Development Centric DevSecOps
DevSecOps has been viewed as Security at the intersection of Development and Operations with security scans being triggered early in the application lifecycle.
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