IGT Solutions needs call center agents who can provide exceptional customer service and support to our clients. You will handle and address customer inquiries, resolve issues, and ensure a positive customer experience. This role requires excellent communication skills, a patient and empathetic demeanor, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

• Respond to customer inquiries in a professional and courteous manner
• Follow up on customer issues or provide information
• Provide accurate information about products and services, including troubleshooting and resolving issue
• Follow up on customer interactions to ensure satisfaction and resolve any remaining issues
• Escalate complex issues to the appropriate department or supervisor when necessary
• Maintain a high level of product and service knowledge to provide accurate information and recommendations
• Adhere to company policies and procedures to ensure compliance and maintain service quality
• Participate in training sessions and team meetings to stay updated on company changes and improve skills

Qualifications:

• 1-4 years of experience in BPO industry
• High school diploma or equivalent; additional education or certification in customer service is a plus
• Proven experience in a customer service or call center role preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to remain calm and professional in stressful situations
• Ability to multitask and manage time effectively
• Flexible and adaptable to changing work demands and schedules

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.