BPO Jobs
Current Openings
Travel Social Media Consultant
Are you a social media expert - posting, communicating and conversing via social platforms? Do you take pride in customer service excellence? IGT is looking for highly motivated individuals with experience and passion for Travel and social for global companies. This would entail managing presence in social networking sites providing support in many varieties on Travel customer service requests on leading social media platforms. This includes managing social media servicing/campaigns and day-to-day activities in a 24/7 environment. (Facebook, Twitter, and other similar community sites/platforms)
- Education qualification: Graduate in any discipline
- Should be fluent in spoken and written communication
Process Associate- backend GDS
Looking for freshers and experienced candidates in Travel GDSs such as Amadeus, Sabre and Worldspan. Responsibilities include managing ticketing, reservation process, refunds and fare management on a day-to-day basis for Travel clients. You need to meet performance parameters and targets. Competitive salary, global training opportunities
- Education qualification: Graduate in any discipline/Under graduates/Dropout.
- Should be fluent in spoken English
Process Associate – Domestic Voice
Customer service process executives are responsible for providing top quality support to our clients –global Travel companies. Primarily, they will handle end-consumer and booking enquiries, provide customer service and support. Effectively resolve queries as per deliverables outlined. Competitive salary, global training opportunities.
- Education qualification: Graduate in any discipline/Under graduates/Dropout.
- Should be fluent in communication skills
Process Associate – Domestic Voice Travel
Are you a good listener and a smooth talker? We need you to be able to provide customer support, help upsell & cross sell travel related services for Airlines, hotels, car hire, cruises keeping in mind various SLA’s like quality, time, sales conversion & efficient customer service. The candidate should be able to respond to customer service inquiries via phone and e- mail or social media. Be confident with adherence to information security.
- Education qualification: Graduate in any discipline/Under graduates/Dropout.
- Should be fluent in communication skills
Process Associate - International Voice
Looking for customer service process executives for international travel domain. You’ll be responsible for providing the top quality travel sales support to our clients – Handle reservations by using the corresponding reservation system, email support, booking and reservation support. Benefits: Competitive salary, global training opportunities.
- Education qualification: Graduate in any discipline
- Should be fluent in written and spoken communication
Process Associate – International Voice Travel
We are looking for candidates with experience in BPO, good communication skills & experience in customer support for international voice process. This would entail receive/make calls to the customers and provide with end-to-end resolution. The goal is to meet the CSAT/Repeat/Service Level Agreements as agreed with the client. Perform PNR creation, ticketing & fulfillment activities; majorly comprising of: – Ticket issuance, re-issuance, exchanges, cancellations & refunds. Meet up the SLA as per the process requirement, Competitive salary, global training opportunities.
- Education qualification: Graduate in any discipline
- Should be fluent in written and spoken communications
IT service desk Expert
An IT service desk is responsible for the day-to-day operation of the IT service desk and level-two end user computing teams. He / she must also ensure that contractual service levels and customer expectations are met or exceeded. He/she is responsible as End User agent for continuous development of capability, management of prioritization, and allocation of work across the team. Competitive salary, global training opportunities.
- Education qualification: Graduate in any technical discipline/Under graduates
- Should be fluent in written and spoken communication
IT Helpdesk – L1 L2: Problem-solvers wanted!
Highly Motivates candidates, with a passion for solving problems wanted. One must be fluent in written and verbal English. They must have prior experience in troubleshooting technical problems, excellent customer service skills and ability to resolve problems. Competitive salary, global training opportunities.
- Education qualification: Graduate in any technical discipline/Under graduates
- Should be fluent in written and spoken communications
Pune Recruitment Center
IGT Solutions, Mantri Business Park, WING A, Ground Floor, Nagar Road Pune – 411014, Near In-Orbit Mall, Bus Stand-Pachwa Mail
Manila Recruitment Hubs
- M1: 6F 18/20 Bldg. Upper McKinley Hill, Fort Bonifacio, Taguig City
- M3: GF Polar Center Bldg. Shaw Blvd. (Beside Starmall) Mandaluyong City
- M4: 4F ATC Corporate Center, Madrigal Ave, Alabang Muntinlupa City