DownloadIGT’s content management services helped a French multinational hospitality company achieve 99.95 % overall accuracy and 100 % TAT. Share this PostBusiness Need Exploring partners with the ability to support scale in cost-optimized manner Improve efficiency for content management Benefits 99.95 % overall accuracy and 100 % TAT achieved Reduced AHT by 18% leading to additional work absorption Flexibility to …
DownloadBy starting with a pilot project on TPF in order to bring in cost optimization, IGT went on to become the “preferred partner” of a leading American multinational hospitality company. Share this PostBusiness Need Partnership: Looking for partners to bring in cost optimization. Domain Capability: Looking for domain-capabilities. Benefits Automating booking modify process to reduce rejections & save significant costs …
DownloadOne of Europe’s largest e-commerce provider partnered with IGT to implement customer service as IGT provided customer support services across 5 channels – Voice, Email, Chat, Back Office and GDS. IGT processes 3.5 lakhs transactions per month and led to 7% improvement in sales. Share this PostBusiness Need Our client was exploring partners to bring in customer service and sales …
DownloadThe client, a leading Online Travel Company (OTA) in the Indian subcontinent, was struggling to keep up with the changing travel trends. IGT helped across multiple work types in a cost optimized and scalable manner. Share this PostBusiness Need Our client was exploring partners to bring in customer service at scale in a cost-optimized manner for supporting rapid growth The …
DownloadIGT provided contact center support services with exceptional airline domain expertise to a leading American carrier with a record 100% seamless transition within 4 months. Share this PostBusiness Need Consolidation of English and Asian languages support with optimized costs Previously, airline’s call centers were fragmented in Asia region Our client wanted to transition asap from current partner and needed quick …
DownloadIGT provided application support and maintenance services with exceptional airline domain expertise to one of the leading US airline. It grew from a small team to become a ‘Trusted Partner’ for Core Technology group. Share this PostBusiness Need • Partnership: Looking for partners to provide a scalable team and bring in cost optimization • Domain Capability: Looking for Airline Domain …
