DownloadIGT Solutions queue management services provided 100% accuracy and TAT to manage the time critical queues for the client. Share this PostAbout the Client Our client is one of the top airlines in US and world’s largest airline in terms of no of destinations. With more than 90,000 dedicated employees located worldwide and having the most comprehensive global route network …

DownloadHR teams was facing large volumes of phone calls, emails, etc. for repetitive queries which employees prefer to ask directly rather than look-up by themselves. IGT designed and developed employee Self-serving Chatbot, named ‘HR4U’ for the employees to access key information and HR related queries via Natural Language enabled conversational interface. It is combined with employee backend systems in such …

DownloadThe client wanted to reduce the time taken to notify the passenger of the delay or change and ensure no error in the message. IGT supported the client by deploying a bot that automated the process of generating and sending notifications to the passengers during IROP situations. This helped reduce the time taken to relay notification message to the affected …

DownloadThe client wanted to eliminate the penalty caused due to  Cross PCC errors in reissued PNRs. Addressing the issue IGT built an audit bot deployed with a schedule run at every 1 hour. The bot emulate the manual steps of extraction and filtering the PNRs from the Queue Management System and further match the PCCs of old (original) and new …

DownloadThe client was experiencing various challenges such as delays in monitoring the requests which are action ready, high process execution time, manual errors and oversights. To overcome these challenges IGT conducted an onsite consulting exercise to understand and assess the process for automation potential. A pilot RPA implementation helped speed up the process by freeing employees from repetitive and time-intensive …

DownloadThe client was undergoing several challenges like high volume repetitive task, data inconsistency, lacked real-time data consolidation and business insights around compliance etc. IGT deployed an RPA solution that emulate data extraction from five queues – Web Queues, Letter Queue, Other Channels, File in Progress, and Payment Verification from various applications and compile a Daily Aging & Compliance report.Share this …

DownloadThe client wanted to include Chat Support and Automated Conversations into their customer service strategy to make customer support available 24/7 with instant responses in multiple languages basis customer demographics. IGT helped deploy a Chatbot solution via an intelligent conversational assistant called ‘Zippy’, enabling automated responses on the website and Facebook Messenger to customer FAQs in six different languages.Share this …