Revolutionizing Refunds for a Leading American Online Travel Agency Through Automation
CASE STUDIES
We helped a global OTA with an end-to-end automation solution to streamline their refund process, ensuring accuracy, tax compliance, risk mitigation, and enhanced operational efficiency. They experienced 99.9% accuracy, 96.4% time reduction, 98% customer satisfaction, $30,000 monthly savings, and eliminated penalties, transforming the refund process into a competitive advantage.
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About the Client
The client is a leading US-based global online travel management, corporate card, and expense management company.Business Challenges
The client faced inefficiencies in its manual refund process, leading to 10-20 minute handling times, frequent errors in fare rule interpretation, and incorrect refund calculations. They faced issues such as managing complex fare types, adapting to airline directives, and complying with regulations, resulting in customer dissatisfaction, resource strain, and costly ADMs.Business Solution
IGT Solutions implemented a tailored end-to-end automation solution, streamlining the OTA's refund process from PNR retrieval to invoicing.
- End-to-end automation streamlined refund eliminates errors, captured cancellation dates, and simplified compliance with airline waivers via an involuntary portal.
- Intelligent automation ensured accurate fare retrieval, tax compliance, and error tracking, enhancing data integrity and enabling continuous improvement.
- Accurate tax handling ensured precise calculation and application of local taxes, GST, and VAT, improving financial compliance and management.
- Automation ensured compliance with tax regulations and airline waivers, while error logs identified issues, mitigating risks and enhancing reliability.
Business Results
The solution solved the client's operational challenges and transformed the refund process.
0%
Refund Accuracy
0%
Reduced Processing Time
$0
Monthly Savings
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