Connected Services
Enabling Seamless Customer Interactions
Our Connected Services enhance customer satisfaction by providing intelligent, seamless support through AI-driven self-service, agent tools, and social care. With solutions like Guest 360 for hotels, we integrate real-time data for personalized experiences.
By combining Gen AI insights and advanced digital tools, we empower businesses to deliver efficient, real-time assistance across all channels. Our approach fosters lasting customer relationships, driving loyalty and satisfaction while meeting diverse expectations with ease and intelligence.
Tailored Industry-Focused Solutions
Gen AI Assistant for Baggage and Claims
Gen AI- driven tool enhances travel with real-time baggage tracking, automated claims, proactive support, and personalized experiences.Social moments of delight
Personalized interactions on social media turn customer service into memorable experiences, boosting loyalty and engagementIndustry-best speed- to-competence
Gen AI-powered training accelerates agent learning, reducing ramp-up time and enhancing productivity, service quality, and morale.Airlines
Digital assistant services for OTAs
Gen AI-powered digital assistants provide real-time, personalized travel support, enhancing conversions, satisfaction, and customer loyaltySocial Moments of Delight for OTAs
Gen AI-driven tools enable OTAs to engage customers on social media, offering personalized recommendations and travel inspiration.Industry-best-speed-to-competence
Gen AI-driven training accelerates OTA onboarding, improving agent efficiency, service quality, and customer satisfaction.OTAs
Virtual Concierge Services
Gen AI-powered virtual concierge enhances hotel experiences with personalized, 24/7 assistance for bookings, services, and inquiries.Data Integration
Streamlining the seamless exchange of information across disparate systems enabling operational efficiency and personalized guest experiencesDigital moments of delight
Gen AI-driven technology personalizes every aspect of the guest experience, enhancing convenience, satisfaction, and brand loyalty.Hotels
Gen AI-powered customer support
Enhanced gaming with instant, personalized help, reducing wait times, and improving engagement.Community engagement platforms
Community engagement platforms in gaming foster relationships, feedback, loyalty, and collaboration between players and developersGaming
Connected Commerce
We combine deep expertise and AI to deliver personalized, integrated customer experiences that drive business success.
Start a seamless transformation
Connected Operations
We use AI and automation to boost efficiency, improve experience across multiple touchpoints, and streamline business operations.Boost operational efficiency
Connected Services
We enhance customer interactions with Gen AI-driven self-service and agent-assisted experiences for faster, more personalized solutions.Enhance customer conversations
Connected Data
We use Gen AI-driven solutions to unify, clean, and analyze data, turning it into actionable insights.Unlock Data Insights
Connected Digital
We use Gen AI-powered platform modernization and proactive infrastructure management to predict, optimize, and enhance business performance.Drive AI-powered growth
Transforming Businesses With Our Seamless Services
Business and AI Consulting
We drive process imagination to streamline workflows, boost efficiency, and enhance customer experiences across functions.Learn more
Data and Digital Services
We provide end-to-end software, data engineering, and management services, from development to deployment and optimization.Learn more
Managed Services
We deliver business value through AI/Gen AI-powered managed services, ensuring consistent performance and intelligent automation at every stage.Learn more
Platforms and Solutions
We offer Gen AI-driven solutions to enhance service delivery, optimize processes, and improve customer experience.Learn more
IGT Solutions | Enabling Better Experience
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