The leisure and hospitality industry today is faced with a unique array of opportunities and challenges. The ever-changing customer demographics, the increasing customer expectations and the influence of social media and smartphones have driven a greater need for personalization. Additionally, players in this industry are under enormous pressure to deliver operational efficiencies and bottom line performance. This has driven the industry to embrace new age and automation technology in a big way, thus paving the way for a revolution in the customer journey through our solutions. With the aim of simplifying and economizing the use of technology, IGT Solutions (IGT) has been enabling better customer experience by working with the industry majors on various new age initiatives. Through comprehensive management of the digital technologies, provision of multi-lingual localized support, integrated social media, mobility-based customer engagement processes and usage of data analytics for service differentiation, IGT ensures a differentiated customer experience.