Airlines
Empowering 4 In Top 5 Airline Clients To Deliver Superior Customer Experience
Handling 60 Mn+ Reservations/Customer Service Queries
Continuously Innovating and Providing Superior Customer Experience
The relationship between a passenger and the airline has changed. Today’s ever connected passenger likes taking charge of the flying experience. From reservation chatbots to mobile check-ins and boarding, from social media bookings to personalized ancillary products, the airline industry needs to continuously innovate and provide engaging customer experience, while at the same time managing cost efficiencies and optimizing operations.
Comprehensive Offerings
CX Services
Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers
Analytics
Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey
Automation
Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency
Digital Engineering
Leveraging mobile, social media with new age technologies to enhance digital customer’s experience
Delivering Results
Featured Work
IGT Travel School
Our distinctive approach for developing in-house travel trained CX Experts helps us in delivering agile & scalable solutions along with superior customer experience.
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Irregular Operations Support Desk
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