Trust and Safety

Building A Safer Digital World For Your Users

In today's fast-paced business landscape, enterprises must protect their users from harmful content, scams, and other threats while maintaining their services' integrity. By building user confidence and ensuring compliance with regulations, trust and safety services help businesses create a safe and welcoming space for their users, ultimately protecting their brand reputation and fostering long-term growth.

We understand these business challenges and offer tailored solutions to help businesses overcome them. Our focus is optimizing workforces, providing specialized expertise, implementing effective wellness programs, and enabling rapid adaptation to market shifts, ensuring that organizations can stay ahead of the curve and achieve their goals.

Comprehensive Trust & Safety Services And Solutions Tailored For Every Vertical

Review and Compliance

Designed to help you protect your brand, users, and platform from harmful content, legal risks, and reputational damage

Content Moderation

Review content to identify and remove objectionable material that violates community guidelines or causes offense
Detect and promptly address content that is illegal or harmful, ensuring compliance with local and international laws

Ad Safety and Content

Monitor ad placements to prevent your brand from appearing alongside inappropriate or offensive content.
Ensure ad content aligns with your brand values and complies with relevant regulations.

Social Media Reputation and Risk Management

Track your online reputation across social media platforms to identify potential risks and proactively address negative sentiment.
Expert guidance and support to help you mitigate damage and restore your reputation

Content Curation and Delivery

We leverage advanced technologies to tag, categorize, and deliver relevant content to your target audience.

Content/Data Tagging

Assign descriptive tags and metadata to your content, making it easily searchable and discoverable
Create customized taxonomies to organize and categorize your content effectively

Content Relevance

We help develop sophisticated algorithms to ensure user content delivery at the right time.
Analyze user behavior and preferences to tailor content recommendations

Data Annotation

Our team of experts annotates data manually or using advanced automation tools.
Implement rigorous quality control measures to ensure the accuracy and consistency of annotated data

Data Labeling

We label images and videos for object detection, classification, and analysis.
We label text data for tasks like sentiment analysis, named entity recognition, and topic modeling

Content Curation

We source high-quality content from diverse sources, including websites, social media, and industry publications.
Curate content based on your specific requirements and target audience

Content Services

Our expertise in translation and transcription ensures accurate and high-quality results.

Translation

Proficient in a wide range of languages, enabling us to deliver accurate and culturally appropriate translations
Specialize in various industries, including legal, medical, technical, and marketing, ensuring that translations are tailored to specific domains
Implement rigorous quality control measures to guarantee the accuracy and consistency of our translations.

Transcription

Transcribe audio and video files into text formats, including documents, spreadsheets, and subtitles.
Use of advanced transcription tools to deliver accurate results quickly

Platform Safety

We protect your users, maintain platform integrity, and mitigate risks.

User Safety and Authentication

Implement robust identity verification processes to prevent unauthorized access and protect user accounts.
Provide tools and features to help users secure their accounts, such as strong password requirements and two-factor authentication
Employ advanced techniques to detect and prevent phishing attacks that target user credentials

Surveillance

Sophisticated monitoring tools to detect and remove harmful content, including hate speech, harassment, and misinformation
Analyze user behavior patterns to identify suspicious activity and potential threats

Platform Integrity

Implement measures to detect and prevent malicious bots from accessing and abusing your platform
Employ advanced spam-filtering techniques to protect your users from unsolicited messages.
Safeguard your platform against attacks that aim to disrupt service availability.

Our Pillars

People-centric Approach

We have a robust learning engine at the core of our people-centric approach. Every training program centered on enabling our teams to address customer challenges and enhance their operations. As we invest heavily in building innovative ways to deliver training, we focus on empowering and engaging our professionals.

Employee Wellness

We consistently focus on the mental well-being of our moderators with an open-plan office that inspires stress-free working. A support champion leads the practice with a social care background. Our round-the-clock, on-premises psychology and yoga centers promote a healthy and safe environment for our agents.

Driven by Technology

IGT Solutions is committed to consistently investing in emerging technologies and innovating in AI-driven moderation solutions to automate and optimize content moderation services. We also offer analytical insights into our agents’ morale and satisfaction.