Travel and Hospitality
Managing highly differentiated customer experience for
4
in Top 5 Airlines
in Top 5 Hospitality Brands
in Top 5 Travel Companies
The Travel and Hospitality industry has transformed due to the dynamic traveler demands, increased competition, digital technologies and social media. In the face of growing competition companies need an experienced partner who can help understand the nuances of the business and offer innovative solutions.
IGT’s deep travel industry experience helps organizations drive business value and growth. With the right integration of cutting-edge technology, provision of multi-lingual localized support, integrated social media, automation-based customer engagement processes and usage of data analytics for service differentiation, IGT enables Airlines, Hotels, OTAs/TMCs and Travel Tech companies provide an enhanced customer experience.
Sub-Verticals we serve in Travel and Hospitality
Service offerings for Travel and Hospitality
CX Services
- Sales and Reservation
- Claims & Refunds
- IROPS
- Queues Management
- Customer Service
- Loyalty Management
- Baggage Helpdesk
- Crew Helpdesk
- Content Management
- Rate Parity
- Technical Helpdesk
- Fare Filing
Digital
- Social Media Management
- Conversational Automation (Chatbots/Voicebots)
- Industry-focused Automation
- Data and Analytics
- Intelligent Video Analytics
- Omni-channel CRM
Technology
- Service and Experience Management
- Application Development & Maintenance (ADM)
- Intelligent Testing
- DevOps
- IT Consulting
- Product Re-engineering
- System Integration
- Legacy Systems
- Core Applications
Comprehensive Offerings
CX Services
Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers
Analytics
Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey
Automation
Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency
Digital Engineering
Leveraging mobile, social media with new age technologies to enhance digital customer’s experience
Delivering Results
IGT Travel School
Our distinctive approach for developing in-house travel trained CX Experts helps us in delivering agile & scalable solutions along with superior customer experience.
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Other Verticals
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