Customer Equation in the new normal

Companies across the world treat employee and customer experience in silos without appreciating the fact that there are common human drivers to ensure success around both i.e. Trust, Empowerment, Personalization and Relatability.

The future of work is looking to be highly hybrid in nature – according to BCG’s recent Workplace of the Future employer survey, companies expect about 40% of their employees to follow a remote-working model in the future. Making it crucial for companies to understand the key enablers of productivity for employees in this new environment.