Airline Reservation Chatbot (ARC)
Overview
IGT’s Airline Reservation Chatbot (ARC) is a cognitive chatbot solution designed to enhance digital traveller’s experience enabling end-to-end airline reservation process through Chatbots.
The bot enables natural language conversations with the travelers and helps them find the best fit options for their travelling needs. It is integrated with backend systems such that real-time information and transactions can be exchanged through APIs.
IGT Offerings
ARC guides user for required inputs to process requests similar to human agents. It is a comprehensive solution designed to perform end-to-end functions involved in the reservation process.
- Flight Search: Flight Requirements, One way / Return Flights, Missing Information, Validation of User Inputs
- Booking & Managing Flights: Hold Booking and PNR Generation, Payment Gateway Integration, PSS (Navitaire) Integration, Booking Modifications
- Flight Schedule & Status Updates: View Flight Schedule, Booking Initiation from Schedule, Flight Status, Proactive alerts and Notifications
- Intelligent FAQs for Passenger Assistance: Customer Queries, Voice-Enabled Interactions, Short and Simple Interactions, Baggage FAQs
