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HFS Research Recognizes IGT Solutions As Market Leader In Travel, Hospitality, and Logistics Service Providers, 2023

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Harness the power of Generative AI with IGT Solutions' Enterprise-wide Platform

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IGT Solutions receives

How will a differentiated Player Experience (PX) help you succeed?

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Download Everest Group’s Whitepaper

IGT Solutions has been awarded

Most Preferred Workplace in IT & ITES, 2022

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Enabling Better Experience

Defining and delivering transformative experiences for the global and most innovative brands using digital technologies.

TALK TO OUR CX EXPERTS TODAY

TALK TO OUR CX EXPERTS TODAY

    IGT Solutions receives

    The Great Manager Awards 2022

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    IGT Solutions has been awarded

    Most Preferred Workplace in IT & ITES, 2022

    Learn More

    Image

    Enabling Better Experience

    Defining and delivering transformative experiences for the global and most innovative brands using digital technologies.

    TALK TO OUR CX EXPERTS TODAY

    TALK TO OUR CX EXPERTS TODAY

    Welcome to IGT Solutions

    IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.

    Our Vision is to be the world's greatest next-gen CX company making a billion complex interactions simple every year

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    OUR CX Approach

    The Future of Customer Engagement

    Utilizing our 20 years of expertise in managing CX for some of the world’s leading brands in the Travel and High Growth Tech industries, IGT has designed its DNA around Customer & Employee Experience 3.A (CeX3.A) that plays a key part in setting up smart contact centers equipped with the right talent and digital technologies.

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    Smart Agents

    End-to-end transformation of customer engagement by implementing CX initiatives with a Human Centered & AI enabled approach.

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    Smart Automation

    Leverage automation and digital engineering solutions to optimize the business processes and re-envision opportunities to strategically enable digital customer experience.
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    Smart Analytics

    Enlightening organizations by translating the data generated from all sources into actionable customer and business insights to drive the top-line and bottom-line.

    Industries

    Supporting CX journeys for global brands operating in world’s most disruptive environment.

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    Emerging Technologies and Trends Impact Radar: Customer Analytics for Customer Experience


    View Gartner Report

    Gartner, Emerging Technologies and Trends Impact Radar: Customer Analytics for Customer Experience
    By Analyst(s): Adrian Lee, Annette Zimmermann, Don Scheibenreif, Jim Hare, Melissa Davis, John Santoro, Austin Kronz, Radu Miclaus, Rita Sallam, Published 8 April 2022

    *GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

    Resources

    Airline sales and reservation management

    INFOGRAPHIC

    All you need to know about Hyperautomation

    The next evolutionary step to automate complex business processes and tasks enabling efficiency and scalability is Hyperautomation
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    Scaled agile delivery of enterprise solution with 25% schedule compression
    Case Study

    Turning a Customer Service Center into a Profit Center for a Leading E-commerce Giant

    Learn how IGT Solutions (IGT) helped a leading US e-commerce company turn its customer service center into a profit center.
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    ChatGPT – New era of browsing or just another buzz in Artificial Intelligence
    Blog

    ChatGPT – New era of browsing or just another buzz in Artificial Intelligence

    ChatGPT, a new technology today enhancing the effectiveness and quality of chatbots
    Read More
    Airline sales and reservation management

    Whitepaper

    Press Play on Player Experience: Level up Beyond Game Design

    Player experience strategies are no longer just good; they make or break a player's loyalty. Read the exclusive and comprehensive Everest Group Whitepaper to learn more.

    Webinar on “Customer Engagement in the Post Pandemic World”, jointly organized by BCG and IGT Solutions

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    Our People are Our Biggest Asset


    A global and diverse team united by a shared view on innovation, transformation and creation of superior experiences. At IGT, we foster a culture where every voice is heard, welcome and respected.

    Our multi-generational workforce is encouraged to work together and empowered with opportunities to succeed. We invest greatly in employee development, training, engagement, and recognition which we believe are key ingredients to creating a distinct culture.
    In a nutshell, if you are looking for a collaborative, and growth oriented environment, IGT is the place to be.

    48%

    Diversity

    30

    Global Delivery Centers

    50+

    Nationalities

    13

    Countries

    What our clients say?

    • Carnival engaged with IGT to build an EDW/BI solution for all the Air Booking of Crew, Corporate and Desk. IGT has successfully delivered Carnival’s GAT Air Booking PNR Data warehouse solution. The solution is fully functional and live for quite some time now. IGT is the preferred support partner who is supporting and enhancing the same solution also.

      Stanley D. Berry.
      IT Director, Carnival

    • Carnival engaged with IGT to build an EDW/BI solution for all the Air Booking of Crew, Corporate and Desk. IGT has successfully delivered Carnival’s GAT Air Booking PNR Data warehouse solution. The solution is fully functional and live for quite some time now. IGT is the preferred support partner who is supporting and enhancing the same solution also.

      Stanley D. Berry.
      IT Director, Carnival

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    Diversity, Equity and Inclusion

    We are happily committed to being an equitable workplace by fostering a culture where there is neither bias nor barrier.
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    IGTBYTES

    Top TEN Secrets to improving Agent Experience.

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    What our clients say?

    IGT has been successfully managing and hosting our Round the World product to the required standards of SkyTeam. I would also like to highlight that they continue to do so with professional commitment and this makes me confident about continuing the relationship between SkyTeam and IGT.

    Edward Hollo, Senior Manager – Commercial Development, SkyTeam

    Carnival engaged with IGT to build an EDW/BI solution for all the Air Booking of Crew, Corporate and Desk. IGT has successfully delivered Carnival’s GAT Air Booking PNR Data warehouse solution. The solution is fully functional and live for quite some time now. IGT is the preferred support partner who is supporting and enhancing the same solution also.

    Stanley D. Berry. IT Director, Carnival

    By virtue of IGTs experience in BPO, their teams in Philippines & China have continued to demonstrate why they are our favoured partner by providing high standards of delivery. IGT has lived up to their reputation, commitment and values and have been an important part of Kiwi.com's growth. I wish the best to everyone at IGT and hope to continue this partnership with them.

    CCO- Kiwi.com

    Digital Contact Centers

    Improve Your Customer Experience by Knowing Which Initiatives Are Most Important
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    Enabling Better Experience

    We are committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.

    20+

    Years Of Expertise In Enabling Better Experience

    100%

    Focus On Customer Experience

    25000+

    CX & Digital Experts

    30

    Global CX Centers

    20+

    Digital Solutions
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    IGT Solutions  |  Enable a seamless customer experience