Social & Community

Building a thriving and safe gaming experience

At IGT Solutions, we know that in the gaming world, community is everything. Building and nurturing relationships with players isn't just important—it's essential. That's why our social and community management strategy goes beyond the basics to create an environment where every player feels welcome and heard.

We're all about fostering an inclusive and safe space for gamers. Our commitment to community engagement means we're on top of moderating forums and player chats, ensuring that harmful content doesn't ruin anyone's experience. Whether through social media, online forums, or in-game communities, we're dedicated to developing a strong brand identity that resonates with players and keeps them coming back.

To ensure every player gets a seamless and personalized experience, we've crafted an integrated multi-channel service strategy that allows game companies to communicate effectively, address player concerns in real-time, and keep the community vibe positive and active.

With over 25 years in the industry, IGT Solutions has set the bar high for efficient social and community management in gaming. We're here to help you build and maintain a thriving, loyal player base ready to engage with your game—and each other—every step of the way.

What Sets Us Apart

Our mission is clear: keep players engaged, build strong communities, and ensure your game stays on top. From social media to in-game, we're with your players—keeping them safe, satisfied, and ready for more.

Always-On Player Support

Gamers never sleep, and neither do we. Our 24/7 omnichannel support ensures players get the help they need anytime, anywhere.

Smart AI, Smarter Support

Our next-gen AI adapts to player behavior, delivering instant, accurate support to keep the action going and frustration out.

Community Building, Redefined

We don't just manage communities; we grow them. Our strategies drive engagement, create inclusive spaces, and turn casual players into loyal fans.

Player Safety First

We lead with safety, protecting your community from toxic behavior and online threats and ensuring a healthier, happier player base.