Support Consultation Services
Exceptional and end-to-end consultation services for superior player experience
IGT Solutions offers a robust Support Consultation Services or Player Support Consultation (PSC) service that assists gaming companies in improving their player support experience. It includes technical support, account management, player behavior, and more. Our team of extensively experienced industry professionals is committed to assisting you in resolving any issues that may arise and, ultimately, making your players feel supported and valued. Through our player support consultation services, we aim to help you build and maintain a positive and engaged player community.
Support services for a smooth player experience
Analytics - Report Building - Dashboards
IGT Solutions provides comprehensive analytics, report creation, and dashboard creation services. We can track and analyze key performance indicators (KPIs) such as player retention, in-game activity, and customer satisfaction using our advanced analytics tools. Gaming companies can use this information to identify trends and patterns in player behavior and make informed decisions. By leveraging our services, companies can gain valuable insights into their player community and make data-driven decisions that drive success.
Train the Trainer
“Train the Trainer” is a valuable component of our PSC service. It helps build a team of internal trainers equipped to provide ongoing support to players. Through our “Train the Trainer” program, we develop a customized training curriculum that covers the critical knowledge and skills a team needs to support players effectively. Gaming developers can avail of a robust internal support team that can provide top-quality assistance to players on an ongoing basis.
Leadership
Leadership is essential to any successful gaming company, and IGT Solutions is well-equipped to assist in this area. Our team of experienced professionals understands the gaming industry. We are committed to helping you develop a solid and capable leadership function in sync with the industry’s rigorous demands. By investing in leadership development, we can build a strong foundation for success and a positive culture within your organization.
Interpersonal Development
At IGT Solutions, strong interpersonal skills are essential for developing and maintaining positive relationships with players. Our expert team provides a wide range of resources and assistance in developing strong interpersonal skills, such as coaching, training, and help with communication and conflict resolution. As a result, we create a positive and supportive work environment that promotes collaboration and success by investing in interpersonal development.
Tiered - Level Player Support
Player Support is a critical component of our player support consultation service. We provide tiered-level support to ensure that players receive the appropriate level of assistance based on their needs. Our tiered support system comprises various levels of service, each with its own responsibilities and capabilities. We can ensure prompt and effective resolution and the right level of assistance. It improves the overall player experience and fosters community trust and loyalty.
Marketing
At IGT Solutions, we provide various marketing services to assist in effectively promoting gaming products and services. Our marketing experts thoroughly understand the gaming industry and have created targeted marketing campaigns that increase engagement and conversions. We provide player segmentation and targeting services to understand players better and deliver personalized marketing experiences. We drive player acquisition and retention and, ultimately, community growth by leveraging these advanced marketing techniques.
Motivation
Motivation is critical to achieving success in the gaming industry. As part of our PSC service, we provide various resources and assistance to help teams stay motivated and focused on their goals. Coaching, training, and assistance with setting goals and time management are all part of this focus area. It includes strategies for promoting work-life balance, recognizing and rewarding achievement, and cultivating a sense of community and connection among your team members.