About Us

Key Milestones

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1998

Company founded with headquarters in Gurugram, India
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2009

Ranked in the second position as Business Process Management (BPM) leader and third position as IT Outsourcing Firm
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2015

Identified as Global Top 100 Outsourcing Company by the International Association of Outsourcing Professionals (IAOP)
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2019

AION Capital Partners, the joint venture between global PE fund Apollo Global Management and domestic fund ICICI venture acquire IGT
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2020

Expanded new industry capabilities like Gaming, eCommerce, and Retail, and fast-growth tech companies
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2022

• Baring Asia acquires IGT Solutions
• Ranked as CX leader in APAC, Europe & Americas by the Peak Matrix® Assessment 2022

Key Milestones

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Key Milestones


Company founded with headquarters in Gurugram, India

Ranked in the second position as Business Process Management (BPM) leader and third position as IT Outsourcing Firm

Identified as Global Top 100 Outsourcing Company by the International Association of Outsourcing Professionals (IAOP)

    AION Capital Partners, the joint venture between global PE fund Apollo Global Management and domestic fund ICICI venture acquire IGT.

   Expanded new industry capabilities like Gaming, eCommerce, and Retail, and fast-growth tech companies

• Baring Asia acquires IGT Solutions
• Ranked as CX leader in APAC, Europe & Americas by thePeak Matrix®
Assessment 2022

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Global Presence

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0+

CX and Technology
Experts

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Global Delivery
Centres

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Digital
Solutions

Meet the Team

Wade Hauser

Director - Lead Generation

USA

John Novak

Director - Sales & Customer Success AMER & APAC

USA

Marko Avramovic

Director - Sales & Customer Success EMEA

Serbia

Raymond Doran

Director - Gaming

Ireland

Kevin Shaughnessy

VP - Sales & Customer Success

USA

Akhil Agarwal

Chief Operating Officer

India

Dheeraj Wal

Senior VP - Digital Transformation

India

Navin Jacob

VP - Digital Engineering

India

Raghav Kumaria

VP - Digital Transformation

India

Aravind Mohan

Global Director - COE Testing

India

Arijit Ghosh

VP Ops - Data Annotation COE

India

Thor Biafore

Vice President Ops - Gaming

USA

Meet the Team

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RAY DORAN

DIRECTOR OF GAMING
Gaming Domain SME with extensive experience across a range of services including customer service, sales, complaints, and technical management for Gaming companies, in the credits of twomajor AAA MMOs and other AAA titles.
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MARKO AVRAMOVIC

DIRECTOR, SALES - EMEA
Over 10 years of experience in sales, management, SaaS, technical support, and customer service for delivering end-to-end gaming solutions to clients in the gaming industry.
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