Overview of the Emerging Technologies and Trends Radar

Customer Analytics for Customer Experience
It is imperative to understand how emerging technologies and trends in customer analytics will create new opportunities in technology products and services. This report explores how product leaders must strategically exploit these technologies to drive greater revenue impact and deliver improved CX by boosting contextual business intelligence.
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Gartner, Emerging Technologies and Trends Impact Radar: Customer Analytics for Customer Experience
By Analyst(s): Adrian Lee, Annette Zimmermann, Don Scheibenreif, Jim Hare, Melissa Davis, John Santoro, Austin Kronz, Radu Miclaus, Rita Sallam, Published 8 April 2022

*GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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    Gartner, Rethink Customer Experience for a Disrupted World With the CX CORE Model: A Gartner Trend Insight Report By Analyst Don Scheibenreif and Marcus Blosch, Published 16 February 2022.

    *GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.