How to Use AI to Create the Customer Experience of the Future

"53% of organizations have a limited understanding of AI technologies, strategies and markets. While 5% of organizations have implemented AI to differentiate from competitors and 21% have AI in their short-term plan, only 5% of enterprises are increasing their AI/ML investment."

Gartner recommends the following:

"Strategic Planning Assumption: By 2022, 20% of customer service will be handled by conversational agents."

"Analysis: Use the Sense, Think, Do Framework to Accelerate Your AI/CX Journey"

VIEW THE GARTNER REPORT

Clear Business Impact

0%
Increase in Sales conversion
0%
Cost savings
>0%
CSAT Level

Related Resources

Whitepaper

Customer Experience 3.A

Whitepaper

Customer Equation in the new normal

Blog

Is uberized working model the future of customer service?

About IGT

IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology, and Digital Services & Solutions for clients across E-Commerce, Retail, Fast Growing Tech, Travel and Hospitality industries.
0+
Years of Experience
0+
CX & Technology Specialists
0
Delivery Centers in 12 Countries
Image
0+
Marquee Clients Worldwide
Top0
Fastest-growing BPO Companies - Gartner

Leader

in CX Services
- Nelson Hall

We're here to help.

Fill in your details below. Your information is safe with us.



    Gartner, How to Use AI to Create the Customer Experience of the Future, By Analyst Jessica Ekholm, Published 30 March 2018, refreshed 7 December 2020

    *GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.