Over a year into the pandemic, organizations are re-evaluating their customer experience (CX) strategies for the long term. Organizations are also recognizing that, along with the customer, the agent is a pivotal component of CX.

Agent experience (AX) is the sum of all interactions an agent has with his/her organization and can significantly impact business performance. This webinar will shed light on the Agent Experience and its impact on the overall Customer Experience.

• Impact of positive Agent Experience on Operations, Business and Costs
• Result of investing in internal and external tools for the agent
• Use of analytics to understand and improve Agent and Customer Experience